Help Desk III

3 weeks ago

Madison, United States Codeworks L.L.C Full time
Job DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For:
We are seeking a Help Desk III for a short-term assignment in Madison, Wisconsin. The ideal candidate will have at least 6 years of professional Help Desk experience, ITSM and ITIL experience, and be willing to work 100% onsite.

Responsibilities:
Reporting to the IT Operations Manager, the Help Desk III will drive the growth and operation of the Information Technology Service Management (ITSM) program within the Wisconsin Department of Financial Institutions (DFI). This role involves providing first and second-level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching junior technical support staff and IT personnel, and maintaining professionalism in interactions, including with executive leadership.

Qualifications:
- Independent root cause analysis and resolution of complex IT issues related to DFI hardware and software.
- Effective and professional communication and interpersonal skills, particularly when engaging with executives.
- Leadership in identifying, guiding, and implementing ITSM improvement initiatives following ITIL and industry best practices.
- Highly self-motivated with exceptional task prioritization and execution, demonstrating meticulous attention to detail.
Nice to have skills: ITIL 4 Foundation certification or equivalent, CompTIA A+ certification or equivalent, PMP certification or equivalent.

About Codeworks:
Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

#LI-KW1

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