Field Application Engineer

4 weeks ago

Devens, United States VulcanForms Inc. Full time

About us

Born out of MIT, VulcanForms is commercializing the first fully scalable industrial metal additive manufacturing (AM) solution. Building the world's most powerful and advanced metal AM system is the first step towards our vision of lights-out, highest quality metal AM mass production. We are a team of leading technology and operational experts with decades of experience in advanced manufacturing, materials, automation, and robotics. VulcanForms also is fully vertically integrated in Machining (Subtractive) capability, and this combined with our additive solutions create a full value chain production system. We continuously seek contributors who demonstrate outstanding integrity, intelligence, accountability, and a passion for learning. We celebrate diversity and are committed to creating an inclusive environment for all employees.

VulcanForms Inc. seeks Application Engineers in multiple market segments of Medical, Aerospace, Defense and Consumer to be located in the Devens, MA manufacturing facility.

Job Purpose

As a Field Application Engineer you will play a vital role in the company's growth by developing business opportunities, through strong technical interfacing with customers, for VulcanForms' engineered solutions. As an Application Engineer for VulcanForms, you will be responsible for delivering a best-in-class technical interface across the whole first article engineered solution value chain, such that the customers clearly understand and are delighted by VulcanForms engineering solutions. You will be responsible for managing the overall customer technical relationship. The successful candidate must articulate VulcanForms' technology and product positioning to key industry technical and engineering stakeholders to generate demand for VulcanForms' engineered solutions. This position is a critical interface that works very closely with the National Account Manager such that we cover both the commercial and technical relationships with customers driving significant long-term credibility and business growth.

Key Accountabilities

  • Demonstrate the ability to work at start-up intensity for the indeterminate future.
  • Fully understand the technical value proposition across the entire VulcanForms Engineering value chain, is able to articulate it clearly and deliver technical feedback precisely aligned to the customers expectations.
  • Fully understand getting supplier technical qualifications and technical needs, so as to match those customer technical needs to VulcanForms solutions.
  • Driven: Strong and continuous sense of urgency regarding all aspects of the business.
  • Extreme integrity: Honest, transparent, direct communicator (up, down, and out).
  • In technical collaboration with the National Account Manager, identify new business opportunities, generate leads, and convert accounts from competitor products.
  • Develop strong, long-term technical relationships with customers.
  • Organize participation in technical forums/conferences to further position VulcanForms as a thought leader in their given market related to engineered solutions manufacturing opportunities.
  • Engage in technical written papers to be used as white papers and or articles for key aspects of the companies engagement in the target market.
  • Technically support achieving and exceeding business objectives and goals set by the direct supervisor.
  • Educate and inform current and potential customers of specific technical product features.
  • Work closely with management to analyze current and future customer prospects.
  • Keep management informed by submitting technical activity and results reports regularly within our CRM system.
  • Monitor competition by gathering the current marketplace information on technical specifications, technical claims, and product/engineering positioning.
  • Travel to trade shows and participate in business meetings and training programs as directed.
  • Foster productive relationships with Engineering, Operations, Marketing, Customer Service and other key internal stakeholder groups.
Qualifications
  • 5-7 years of end product design or applications engineering.
  • 2+ years Knowledge in metal additive-based solutions.
  • 2+ years demonstrated technical field success in a competitive B2B industry.
  • Experience working within a manufacturing environment.
  • Proven track record of collaboration with internal and external stakeholders.
  • Strong knowledge of key companies in their given market and having existing technical relationships in some of these target customers.
  • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
  • Strong communication skills; oral, written, and presentation.
  • Strong organization, planning, and time management skills to achieve results.
  • Strong collaboration skills.
  • Must be detailed oriented and utilize a best-in-class responsiveness model both internally and externally with customers.
  • Able to articulate VulcanForms solution-based value proposition and match those to customers critical needs.
Benefits
  • Medical, dental, vision, and life insurance are available to you starting on your first day of employment.
  • Generous time off package, including vacation PTO, sick PTO, and 14 company-paid federal holidays.
  • 401(k) with company match and stock options

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