Field Service Representative

4 weeks ago

Winchester, United States Jobs for Humanity Full time
Company Description
Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Safelite

Job Description

Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Field/Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable experience during every customer interaction.

What You'll Get
  • Competitive weekly base pay starting at $19.00/hour.
  • Paid training and all the tools and resources you'll need to be successful.
What You'll Do
  • Answer incoming phone calls from customers, policyholders, insurance agents, and/or auto glass shops.
  • Assesses the needs of callers and resolve concerns quickly or escalate as needed.
  • Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.
  • Respond to all emails regarding existing appointments, schedules appointments, etc. in a professional manner and escalate complex issues to senior team members or colleagues as needed.
  • Create work orders for commercial, rental and auction accounts.
  • All other duties as assigned.
What You'll Need
  • High School Diploma or GED; OR 1 to 3 years' experience in contact center or retail services industry, preferred.
  • Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes and procedures.
  • Ability to operate a computer with the Microsoft Office suite and other standard office equipment, such as: phones, calculators, copy machines/printers, etc.; Experience with SV2 (Point of Sale) preferred.
  • Present a professional appearance and wear personal protective equipment.
  • Physical requirements: comfort working in a mostly stationary, highly structured performance-based environment while demonstrating high ethical and confidentiality standards.


Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

  • BASE Field Representative

    3 weeks ago

    Winchester, United States Van Metre Companies Full time

    At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre is seeking a Field Account Manager (Field Representative) to work at our Van Metre BASE! The Field Representative will work closely with the Director...

  • Customer Service Representative

    2 weeks ago

    Winchester, United States Dexter Axle Full time

    **Customer Service Representative** Winchester, TN Job ID 2022-3924 # Positions 1 **Position Summary** This position reports to the companys Quality Manager. The Customer Service Representative provides administrative support functions to the customer service call center, and management. Primary responsibilities of the position include: * Technical...

  • Customer Service Representative

    1 week ago

    Winchester, United States City National Bank of West Virginia Full time

    Equal Opportunity Employer, including disability/vets. Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. Customer Service, Customer Service Representative, Representative, Retail, Banking

  • Field Director Services

    2 weeks ago

    Winchester, United States Home Depot Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger.Position Purpose:The Field Director Services (FDS) is responsible for overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM)....

  • Customer Service Representative

    3 days ago

    Winchester, United States EcoShield Pest Solutions Full time

    Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...

  • Customer Service Representative

    2 weeks ago

    Winchester, United States MyKelly Full time

     Kelly Now Hiring for a Premier Company in Winchester                            Customer Service RepresentativesHandle customer inbound/outbound calls. Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures,...

  • Customer Service Representative

    2 weeks ago

    Winchester, United States MyKelly Full time

     Kelly Now Hiring for a Premier Company in Winchester                            Customer Service RepresentativesHandle customer inbound/outbound calls. Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures,...

  • Customer Service Representative

    2 weeks ago

    Winchester, United States Lee Industries Inc. Full time

    Job DescriptionJob DescriptionWe’re seeking a pleasant, outgoing customer service representative that can help our customers with product questions quickly and efficiently. By addressing customer problems and product difficulties, as well as communicating in a professional and friendly manner, the customer service associate will play an important role in...

  • Field Service Technician

    7 days ago

    Winchester, United States SOAR Consulting Full time

    Company Description:Join the world's leading provider of on-road load-handling equipment, intelligent services, and smart and connected solutions. The customers range from single truck owners to international fleet operators across a wide variety of industries. As the industry pioneer with a proud 75-year history, the company is committed to inspiring and...

  • Client Service Representative

    1 month ago

    Winchester, United States Tential Full time

    **Hiring for Member Service Representative $19.50 per hour in Winchester, Virginia! OT Available and Paid Training!** **Hybrid Work At Home Option Post Training!** **About The Role** **Job Duties** - Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center. - Educate current and...

  • Customer Service Representative

    2 weeks ago

    Winchester, United States Tential Full time

    **Hiring for Member Service Representative $19.50 per hour in Winchester, Virginia! OT Available and Paid Training!** **Hybrid Work At Home Option Post Training!** **About The Role** **Job Duties** - Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center. - Educate current and...

  • Customer Service Representative

    6 days ago

    Winchester, United States T.D. Clayton -State Farm Agency Full time

    Job DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    1 week ago

    Winchester, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...

  • Customer Service Representative

    1 week ago

    Winchester, United States Kelly Services, Inc. Full time

     Kelly Now Hiring for a Premier Company in Winchester                            Customer Service RepresentativesHandle customer inbound/outbound calls. Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures,...

  • Managed IT Service Sales Representative

    5 days ago

    Winchester, United States Mercury Communications, LLC Full time

    Position Overview: Mercury Communications is seeking a dynamic Managed IT Service Sales Representative to generate new business opportunities. This role involves visiting prospective clients at their business locations, presenting our comprehensive suite of services, and building tailored support packages to meet their specific needs. Our clients range from...

  • Member Service Representative

    7 days ago

    Winchester, United States TEKsystems Full time

    TEKsystems is currently searching for career-driven candidates interested in a Member Services Representative opportunity with a Fortune 100 Financial Institution in the Winchester, VA area! Job Description: To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center...

  • Member Services Representative

    7 days ago

    Canal Winchester, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative (Mon-Thurs 3PM-10PM, and Fri 3PM-9PM) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and...

  • Member Services Representative

    6 days ago

    Canal Winchester, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative (Monday-Friday 9am-3pm) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests,...

  • Patient Service Representative PRN

    1 week ago

    Winchester, United States Progressive Radiology Full time

    Progressive Radiology is the largest radiologist owned and operated medical imaging practice in the Maryland and Washington, D.C. area. We are proud to be a leading provider of outpatient diagnostic imaging services in Maryland, Virginia, Washington, D.C. and northern Illinois. All of our board-certified radiologists have subspecialty expertise, and many are...

  • Licensed Agent Insurance Representative

    1 week ago

    Winchester, United States Bankers Life Full time

    Licensed Agent Insurance Representative Location: Winchester, VA, United States Job Category: Licensed Agents Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you have a passion for...