Retail Operations Manager
Found in: Lensa US P 2 C2 - 2 weeks ago
Airport Home Appliance is a retailer or Premium and standard appliances. We are rewarding and customer-centric.
Our work environment includes:
Casual work attire
Modern office setting
The Retail Operations Manager (ROM) reports to the Store Manager and is responsible for successfully operating the retail operations of the Store location. The ROM provides leadership and guidance to Sales associates a to drive sales, retail operations and a positive customer experience. The ROM participates in the hiring and training processes to support the delivery of key performance indicators (KPIs).
Key Roles and Responsibilities:
Leadership
Model company values in all actions, communication, and decision-making
Participate and provide input during the hiring processes for Retail Operations Leads and Associates
Work with t Store Manager to support the training and development of the team
Operations
Assume all responsibility and accountability for the day-to-day retail operations by effectively managing Leads and Associates
Work with direct reports to execute visual and merchandising standards for retail operations
Work with direct reports to execute all pricing, signage, and displays are accurate
Oversee the execution of merchandising direction, customer campaigns, and sales promotions are executed
Regularly communicate with Store Manager to discuss strengths, opportunities, and trends in business
Key Performance Indicators (KPIs)
Work with the Store Manager to maintain employee retention and engagement levels on at or above industry average
Achieve the retail financial performance goals, such as sales comp, units per transaction and overall customer satisfaction score
Compliance
Ensure the retail team operates in accordance with company policies and procedures
Customer Experience
Consistently create a positive customer experience through the utilization of the sales and customer service programs
Escalate more complex customer service issues to the Store Manager
Requirements
Skills Required:
Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
Education & Experience:
3-5 years of experience in retail management
Job Type:
Full-time
Schedule:
8 hour shift
Day shift
Holidays
Overtime
Weekend availability
Work Location:
Multiple Locations
Job Type:
Full-time
Pay:
$62,400 per year
Job Type:
Full-time
Pay:
$64,480.00 per year
401(k)
Health insurance
Paid time off
Vision insurance
3 years
Shift:
8 hour shift
Weekly day range:
Experience:
Customer service: 3 years (Preferred)
Ability to relocate:
Hayward, CA 94541: Relocate before starting work (Required)
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