Dispatcher
1 month ago
Overview:
Direct Air is looking to add Dispatchers to our GROWING TEAM
If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you
The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.
Why join THIS team?
- Flexible Hours/ Friendly Work Environment
- Robust benefits package; health, dental, vision insurance, prescription
- Paid life insurance
- Matching 401K
- Paid Training
- Paid Time off
- Weekly pay
- Career Advancement opportunities
- Paid Holidays
What YOU will do:
Commitment to excellence in customer service and satisfaction with all Direct Air customers
Representation of Direct Air in a professional manner during customer service interactions
Initiate and maintain constant professional communication with customers and vendors
throughout the service or repair process
Create and maintain daily schedule for assigned service technicians
Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system
Update call logs after each phone call
Assist other dispatchers with challenges they may be experiencing
Build and create accurate estimates based on technicians notes
Track estimates from initiation to completion of the project, resolve any issues impeding progress
Adjust daily work schedule with proper technicians for emergency situations as they occur
What you NEED:
Knowledge of South Florida geography
Preferred Service Titan operating software experience Not required
Preferred working knowledge of Microsoft office Not required
Ability to thrive in fast-paced environments and remain flexible to changing needs
Excellent problem-solving, client-facing and conflict resolution skills
Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous
Previous experience in scheduling and dispatching in a home improvement, service or construction setting
Excellent written and verbal communication skills with customers and co-workers
Logistically sound scheduling experience
Must be very well organized and have the ability to delegate and assign jobs appropriately.
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