Production Support-Global Payments BCIV29

4 weeks ago

Buffalo, United States Bracane Company Full time
KEY SKILLS:
• AWS Cloud
• Not DevOps background, Need systems architect.
• Production environment is a must.
• Payment gateway experience is a must. If not Credit card service or banking domain is a must.
• Need to understand the DevOps concept.
• Backend experience (Microservice, API)

JOB DESCRIPTION:
We are looking for skilled individuals for the Production Engineering Team. The team is responsible for technical operations of global payments execution, messaging and orchestration, and sanctions and investigation services. Based on Site Reliability Engineering disciplines, the work this team undertakes is in a mission-critical environment across a breadth of technologies from vendor products to in-house developed microservices. With ever ever-increasing real-time demands of our customers, our key business drivers are the availability of our platform and the stability of service.
• Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
• Implementation and coordination of Target Operating Model (Automation, Toil reduction, Incident reduction, Service stability increase, Adoption of modern technologies, Monitoring and alerting using AppDynamics)
• Take on the Incident Commander role during an incident, which includes being responsible for owning the incident through to recovery.
• Take on the Liaison Officer role during an incident, responsible for providing reports and providing technical updates on Management Escalation Calls
• Reviewing, designing, and re-engineering processes with new technologies to improve performance.
• Designing and driving the implementation of service offerings, capability uplifts, and process improvements
• Implementation of the locally developed solutions
• Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities
• Providing technical expertise in finding the root cause of major system problems
• Maintaining distributed containerized platforms in production
• Installation of new software releases provided by the vendor.
• Implementation of the locally developed solutions
• Support of the various testing activities related to the new implementations.
• Working closely with various stakeholders located in different places in the world.
• Reviewing, designing, and re-engineering processes with new technologies to improve performance.
• Designing and driving the implementation of service offerings, capability uplifts, and process improvements
• Evaluating, developing, and applying appropriate tools to analyze the architecture.
• Participate in validating data, development, implementation, and testing activities.
• Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies.
• Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.

JOB REQUIREMENTS:
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field
• Minimum 5 years of experience in production, or a related area, preferably within the financial services industry
• Available to work weekends and shift patterns (a shift between 8 am to 8 pm) within the US time zone.
• Ability to organize and manage in a crisis.
• Ability to quickly learn and understand complex environments.
• Familiarity with global payment systems, processes, and technologies

ESSENTIAL SKILLS:
• Experience in managing a wide spectrum of stakeholders and showing the ability to manage upward,
• CICD: Hands-on experience in enabling technologies, principles, and practices of Continuous Integration, Delivery, and Deployment (Jenkins, Bamboo, Circle CI, or equivalent)
• Hands-on experience of platform and systems architecture - modular monoliths, SOA/micro-services, including enabling tools and technologies (Spring Cloud, Docker, OpenShift, Kubernetes, Cloud Foundry, etc.); how to build cloud-native applications from scratch and tackling monolithic system estates through the introduction of API's, microservices and gateways.
• Cloud Native Technologies: Kubernetes, Docker, Kafka, Istio Service Mesh
• JVM tuning and diagnostic for application troubleshooting and performance-optimization.
• Traditional Technologies: Bash/Shell, Groovy or Java, Unix/Linux, Jenkins, GitHub
• Distributed system design like microservices, Springboot.
• Understanding of messaging Technologies and Caches
• Strong understanding of technology layers in application landscape, storage, OS, network, database, application
• Demonstrable, excellent, spoken & written communication skills across global organizations.
• Proven triage capability under pressure, able to make strong priority judgments at runtime balancing contending demands.
• Technically inquisitive with a progressive interest in modern engineering disciplines and techniques
• Understanding of customer's needs and delivering excellent customer service
• Experience in Agile/ DevOps environment and in assisting in production support.

LOCATION: Buffalo, NY (Hybrid - 3 days onsite)
POSITION: C2C

SALARY: $55 - $58.00 Hourly

NOTE: Please provide the city and state that you reside in and indicate if you are willing to relocate on your resume.

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