IT Support Technician

2 weeks ago


Dallas, United States Dunaway Associates Full time
WHAT WE DO:

Dunaway is a professional services firm established in 1956, with offices in Fort Worth, Austin, Dallas, Farmersville, Houston, Midland, and San Antonio. We offer civil and structural engineering, planning + landscape architecture, survey, and construction inspection services to public and private clients throughout Texas.

As a multi-discipline firm with a staff of over 250+ positioned in our seven offices across the state of Texas – our firm’s size, location, and reputation allows us to provide local, specialized knowledge to each project and each client that we serve.

WHO WE ARE:

The Dunaway Difference is our three foundational components (represented by the waves in our logo): Core Values, One Heart, and Profitable Growth. The combination of these three pillars creates a feeling and experience that is uniquely Dunaway.

WHAT YOU’LL BE DOING:

The Technical Support Representative will assist and answer users' questions, and troubleshoot problems with computer hardware or software.

Once selected to join our team, you will:
  • Configuration and setup of desktops/laptops/mini pc’s.
  • Setting up workstations with computers and necessary peripheral devices.
  • Identifies, investigates, and resolves users' problems with computer software and hardware.
  • Fields support calls, chats, emails, and other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Consults with users to determine steps and procedures taken to identify and resolve the problem.
  • Applies knowledge of computer software, hardware, and procedures to solve problems.
  • Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
  • Collaborates with other staff to research and resolve problems.
  • Collaborates with programmers to explain errors and recommend modifications in programs.
  • Arrange service by software or hardware vendors or repair or replace defective products.
  • Maintains knowledge of technological innovations and trends.
  • Other duties as assigned.
KEY QUALIFICATIONS:

SKILLS:
  • Excellent verbal and written communication skills.
  • Excellent communication and interpersonal skills
  • Professional and pleasant telephone manner.
  • Ability to explain technical issues to technical and non-technical employees and customers.
  • Strong analytical and problem-solving skills
  • Strong organizational and time management skills
  • In-depth understanding of diverse computer systems and networks.
  • Proficient with Microsoft Office Suite or related software
  • Proficient with or able to quickly learn various computer hardware and software.
  • Experience with VMware or other virtualization platforms preferred.
EXPERIENCE:
  • A minimum of 3 years of experience in customer technical support
EDUCATION:
  • BSc/BA in IT, Computer Science or a relevant field is preferred


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