Ticket Seller

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Part-time Ticket Seller position for ASM/Mayo Civic Center. The Ticket Seller is responsible for ticket sales for shows or events by performing the duties listed below.

MAJOR RESPONSIBILITIES:

Includes the following (other duties may be assigned):

• Opens and/or closes ticket window as required.
• Processes single ticket sales at the box office, accepts payment and makes change accurately; assists with group sales when requested.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Manager or Supervisor for audit.
• Handles Will-Call window according to procedures.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance.
• Ability to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating, and events.
• Gives information concerning upcoming events.
• Files various records and reports and performs related clerical work as assigned.
• Performs other related duties as assigned by Box Office Manager or Supervisor.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.
• Handle financial transactions rapidly and accurately in a fast-paced environment.
• Maintain a client service-oriented attitude.
• Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Must be able to pass a background screening.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or general education degree (GED).
• Computer and cash handling experience strongly preferred.
• Box office or guest service background preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.

---