Deskside Support Services Level 1

4 weeks ago

Las Vegas, United States Fusion HCR Full time

Fusion is in search of a Deskside Analyst Level I to assist Team Members with high-quality deskside services which enable them to perform their work-related responsibilities to the best of their abilities. Full-time role with 401k, bonuses, paid benefits for you and your family and much more If you meet the qualifications, please apply or reach out to me directly

Responsibilities:

  • Manage and maintain service ticket work queue.
  • Contact the customer to confirm and acknowledge ownership of support issues.
  • Update tickets in a timely manner.
  • Review ticket queue every hour or update tickets every 2 hours, whenever a ticket status changes.
  • For all incident tickets contact the customer within 15 minutes of ticket receipt to acknowledge ownership of their issue and begin the resolution process which will include resolving by phone or responding on-site to the user's desktop.
  • Update drop down fields within the service ticket to accurately reflect the issue or request and support provided.
  • Keep the ticket comment field updated with current work status and provide a complete description of all final resolution work performed.
  • Keep the customers well informed of their actions including issue or request ticket status.
  • Escalate issues to management in a timely fashion.
  • Respond to management timely when a request is submitted.
  • Create Documentation based on the duties required of Deskside Analyst - Level 1.
  • Engage in technical training to increase knowledge base and skill level, including certification training.
  • Repair and install various network peripherals.
  • Troubleshoot software/hardware problems through debugging, testing, and vendor assistance.
  • Provide recommendations regarding software/hardware changes to correct problems.
  • Install and update PC virus protection programs.
  • Troubleshoot diagnoses and identifies failing/failed components through use of testing procedures and diagnostic software.
  • Communicate resolution to appropriate IT staff and system users.
  • Instruct system users on basic application and personal productivity software functions in an informal setting.
  • Support of PC hardware and software for the organization.
  • Research and resolve complex, technical user problems.
  • Safety is an essential function of this job.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Minimum Qualifications:
  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.
  • AA or AS Degree and A+ certification is desirable and may offset 3-year prior experience if proficiency with Microsoft Windows, Microsoft office products, ability to connect and install software drivers associated with external printers and understanding of WIFI and wireless connectivity can be demonstrated.
  • Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
  • Proof of authorization/eligibility to work in the United States
  • 3 years prior experience with PC service and support.
  • Must have proficiency in the following software or system: MS Office, Windows 95/NT, XP, MS Exchange.
  • Must have previous experience connecting and installing software drivers associated with external printers.
  • Ability to perform basic printer repairs such as roller replacement.
  • Ability to install and replace desktop computer components.
  • Proficiency with resolving Wi-Fi and wireless connectivity issues.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:
  • Physically access all areas of the property and drive areas with or without reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

  • Service Technician 1

    1 week ago

    Las Vegas, United States General Services Corp. Full time

    Job DescriptionJob DescriptionDescription:General Services Corporation (GSC) is hiring! Great Service Consistently…. Become part of our team of property management professionals dedicated to the cultivation of first-class excellence and quality!As a team, we come together collaboratively, achieving incredible results for our residents and team members....

  • Service Technician 1

    2 days ago

    Las Vegas, United States General Services Corp. Full time

    Job DescriptionJob DescriptionDescription:General Services Corporation (GSC) is hiring! Great Service Consistently…. Become part of our team of property management professionals dedicated to the cultivation of first-class excellence and quality!As a team, we come together collaboratively, achieving incredible results for our residents and team members....

  • Service Support Representative

    2 weeks ago

    Las Vegas, United States Aristocrat Technologies Inc Full time

    The successful candidate will contribute meaningfully while gaining exposure to all facets of Aristocrat’s global business. Your role will see you grow as a gaming industry professional. You will influence the core, enabling technology on which thousands of slot machines are built each year. You will meet great people and build a foundational understanding...

  • Service Support Representative

    2 days ago

    Las Vegas, United States Aristocrat Technologies Inc Full time

    The successful candidate will contribute meaningfully while gaining exposure to all facets of Aristocrat’s global business. Your role will see you grow as a gaming industry professional. You will influence the core, enabling technology on which thousands of slot machines are built each year. You will meet great people and build a foundational understanding...

  • Warehouse Associate Level 1

    2 weeks ago

    Las Vegas, United States Aftermarket Performance Group Full time

    Location: Sparks, NV Salary Range: $20 (2nd shift pays .50 shift differential pay) Hours: Full Time / Non-Exempt Shifts: 1st shift: 7am - 4pm / 2nd shift: 11am - 7pm Company: Premiere Performance (APG) JOB SUMMARY FOR WAREHOUSE ASSOCIATE Are you interested in joining a Company built for auto enthusiasts by auto enthusiasts? Bring your warehouse experience...

  • IT Tech Support

    7 days ago

    Las Vegas, United States Effortless Office Full time

    Job DescriptionJob DescriptionIT Tech Support - Tier 1Desired candidate is an aspiring IT technical professional who provides superior support to the end-user experience, with modest technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, networking, network printing, audio/video and telephony...

  • IT Tech Support

    2 days ago

    Las Vegas, United States Effortless Office Full time

    Job DescriptionJob DescriptionIT Tech Support - Tier 1Desired candidate is an aspiring IT technical professional who provides superior support to the end-user experience, with modest technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, networking, network printing, audio/video and telephony...

  • Cage Cashier

    4 days ago

    Las Vegas, United States Palms Casino Resort Full time

    It is the primary responsibility of the Cage Cashier to process monetary transactions and exchange with guests. Core Job Responsibilities: Perform frontline entry level transactions, chip bank transactions, cage credit transactions and employee bank/window transactions Cash all types of checks for patrons within the specified guidelines; record all checks...

  • Customer Service/Customer Support Internship

    2 weeks ago

    Las Vegas, Nevada, United States Axe Consultancy And Security Services LLC (Surat, India) Full time

    About the internship:Job Title: Customer Care InternLocation: Las Vegas, NV (or nearby)Salary: $15-20 per hourWe are seeking a dynamic individual to join our team as a Customer Care Intern in Las Vegas, NV, or nearby areas. As a Customer Care Intern, you will play a crucial role in ensuring customer satisfaction and maintaining high-quality service...

  • Customer Service/Customer Support Internship

    2 days ago

    Las Vegas, Nevada, United States Axe Consultancy And Security Services LLC (Surat, India) Full time

    About the internship:Job Title: Customer Care InternLocation: Las Vegas, NV (or nearby)Salary: $15-20 per hourWe are seeking a dynamic individual to join our team as a Customer Care Intern in Las Vegas, NV, or nearby areas. As a Customer Care Intern, you will play a crucial role in ensuring customer satisfaction and maintaining high-quality service...

  • Customer Service 1

    3 weeks ago

    Las Vegas, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-West **Requisition Number****:** CUSTO04053 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service Agent** for our **Las Vegas NV, location** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other...

  • Support Executive

    1 week ago

    Las Vegas, United States TATA Consulting Services (USA) Full time

    Skill: Production Support L2 Lead * Must have skill: ASP.NET, C#, .Net Core API, Microservices, OKTA, Kafka, ServiceNow, Batch/JAMS jobs. Responsibilities: * Develops, maintains, and manages the release/work stream schedule and dependencies. * Supports creation and management of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with...

  • Planner Scheduler

    1 week ago

    Las Vegas, United States M1 Support Services Full time

    Planner Scheduler Location Nellis AFB, NV Job Posting No 111802 you will need to scroll (using outside bar) to the bottom of the page and click on the "Apply Start Date 05/13/2024 Contract Nellis Aircraft Maintenance & Support Services Salary Range $34.25 Posting Date 04/30/2024 Union Yes FLSA Status Non-Exempt Shift Work Possible FT/PT...

  • Planner Scheduler

    6 hours ago

    Las Vegas, United States M1 Support Services Full time

    Planner Scheduler Location Nellis AFB, NV Job Posting No 111802 you will need to scroll (using outside bar) to the bottom of the page and click on the "Apply Start Date 05/13/2024 Contract Nellis Aircraft Maintenance & Support Services Salary Range $34.25 Posting Date 04/30/2024 Union Yes FLSA Status Non-Exempt Shift Work Possible FT/PT...

  • Client Services Support Manager

    2 weeks ago

    North Las Vegas, United States Saddle Creek Logistics Services Full time

    Description Client Services Support Manager is responsible for partnering, training, and educating our operational Client Services teams. They assist all levels of the organization to provide an outstanding client experience. Client Services Support will establish and maintain relationships with local Client Services, Operations and participate in...

  • Client Services Support Manager

    2 days ago

    North Las Vegas, United States Saddle Creek Logistics Services Full time

    Description Client Services Support Manager is responsible for partnering, training, and educating our operational Client Services teams. They assist all levels of the organization to provide an outstanding client experience. Client Services Support will establish and maintain relationships with local Client Services, Operations and participate in...

  • Instructor / Unit Training Manager

    6 days ago

    Las Vegas, United States M1 Support Services Full time

    Instructor / Unit Training Manager Location Nellis AFB, NV Job Posting No 111824 you will need to scroll (using outside bar) to the bottom of the page and click on the "Apply Start Date 06/10/2024 Contract Nellis Aircraft Maintenance & Support Services Salary Range $33.95 Posting Date 05/14/2024 Union Yes FLSA Status Non-Exempt Shift Work Possible FT/PT...

  • Planner Scheduler

    2 weeks ago

    Las Vegas, United States M1 Support Services Full time

    Planner SchedulerLocation Nellis AFB, NV Job Posting No 111802 you will need to scroll (using outside bar) to the bottom of the page and click on the "Apply Start Date 05/13/2024 Contract Nellis Aircraft Maintenance & Support Services Salary Range $34.25 Posting Date 04/30/2024 Union Yes FLSA Status Non-ExemptShift Work Possible FT/PT Full-time Relocation...

  • PC Tech

    1 week ago

    Las Vegas, United States Link Technologies Full time

    JOB-6848PC Tech (Elections)Las Vegas, NVContractLink Technologies (LinkTechConsulting.com) is seeking entry-level PC Technicians to support a short-term large IT project in the Las Vegas, Nevada area. This is an onsite / contract opportunity. All candidates must be legally eligible to work for any employer in the United States without sponsorship or a...

  • Planner Scheduler

    2 weeks ago

    Las Vegas, Nevada, United States M1 Support Services Full time

    Planner SchedulerLocation Nellis AFB, NV Job Posting No 111773 you willneed to scroll (using outside bar) tothe bottom of the page and click onthe "Apply Start Date 04/29/2024 Contract Nellis Aircraft Maintenance &Support ServicesSalary Range $34.25 Posting Date 04/10/2024Union Yes FLSA Status Non-ExemptShift Work Possible FT/PT Full-timeRelocation No Travel...