Desktop Support Tech

4 weeks ago

Tyler, United States Ardent Health Full time
Overview

Join our team as a day shift , full-time , Desktop Support Tech in Tyler, TX.

Fulf illing your purpose begins here:

People First, Always . Here's how we take care of our people:
  • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more .
Your team is bigger than your department:
  • UT Health Tyler, the flagship hospital of the system, has 502 licensed beds specializing in advanced acute care medicine. Our hospital includes a 24-hour ER with Level 1 trauma center, a comprehensive stroke center, more than 500 physicians and a full complement of sub-specialty groups.
  • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
  • Diagnose and solve desktop hardware and software problems
  • Provide help desk support to end-users through phone, email, and in person communication
  • Positively interact with end-users to understand their needs, determine a solution, provide the solution, and educate
  • Gather and interpret desktop computer requirements and use the information to develop system proposals for implementations
  • Build and deploy desktop computer systems in accordance with system requirements and best practices
  • Recommend changes to improve systems and determine hardware or software requirements related to such changes
  • Document desktop computer configurations, inventory, and application configurations
  • Assist IT Security to identify, implement, and maintain security measures in order to protect data, software, and hardware
  • Follow change management processes for all changes to production systems
  • Stay current on new technology and implement or recommend its implementation
  • Coordinate with vendors for system maintenance, troubleshooting, upgrades, and development
  • Train IT staff and end users on the proper use of hardware and software when necessary
  • Apply skills to the wide variety of applications, hardware, and situations found in an enterprise IT environment
  • Other duties as assigned
Qualifications

Job Requirements:
  • High school diploma or equivalent.
  • Strong technical IT skills
  • Proficient in IT problem solving and troubleshooting
  • Positive interpersonal and communication skills
  • Team oriented attitude
  • Self-motivated and eager to learn
  • Available for after-hours support and shift based scheduling
  • Possess a high degree of integrity and trust along with the ability to work independently

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