Security Dispatcher

2 weeks ago

Nashville, United States Lipscomb University Full time

This position conducts daily operations of dispatch center, communications, and surveillance on a given shift for the Department of Security & Safety.

Typical Duties and Responsibilities:

  • Respond to emergency and non-emergency calls for help and information.
  • Field calls via phone, radio, walk-up window, and email.
  • Operate radio communication system to dispatch officers, disseminate information, and communicate with officers during calls.
  • Operate surveillance system to monitor Lipscomb facilities and properties, as well as to review footage during investigations.
  • Operate computer system to log calls, generate reports, create IDs, issue parking permits, etc.
  • Coordinate with outside vendors and agencies, such as security monitoring providers, local emergency response agencies, and local utility providers.
  • Assist with parking request facilitation, as needed, in coordination with Parking Division.
  • Engage in development of dispatch procedures, protocols, and training in coordination with Communications Coordinator and Director of Patrol Operations.
  • Engage in implementing communications technology and protocols, and providing training to personnel when appropriate.
  • Work with appropriate parties to develop, enhance, and maximize video surveillance systems.
  • Engage in understanding, development, and training for specialized programs, such as Field Training Officers, special units, and community outreach.
  • Actively participate in accreditation processes, as tasked by Communications Coordinator, Director of Patrol Operations and/or Executive Director.
  • Assist in onboarding and training of personnel, in coordination with Communication Coordinator and Director of Patrol Operations.
  • Present in-person training for in-service and similar (when appropriate).
  • Assist with reporting (as needed).
  • Must excel in fast-paced setting.
  • Attend regular staff meetings.
  • Attend one-on-one meetings with Communications Coordinator as necessary.
  • Develop and maintain relationships with local, state, and federal law enforcement agencies, as appropriate.
  • Engage in additional duties as necessary.
Desired Skills and Experience:
  • High School diploma required (Bachelor's degree preferred)
  • 1+ years of experience in call center, dispatch center, or similar.
  • Computer/technology literate.
  • Strong communication proficiency and etiquette (verbal and written).
  • Customer service experience (preferred).
  • Experience in security, law enforcement, military, or combination (preferred).
  • Advanced understanding of communications software and technology (preferred).
  • Advanced understanding of patrol and dispatch procedures (preferred).


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