Brickell Miami Fine Jewelry Customer Service Associate
4 weeks ago
Job Description
Job Description
BRICKELL: Fine Jewelry Customer Service Associate
Location:
BRICKELL AVE: 1000 BRICKELL AVE MIAMI
Job Type:
Full-time
We are currently seeking a mature, worldly individual to join our team as a
Fine Jewelry Customer Service Associate in our front office showroom . This role is pivotal in maintaining our reputation for excellence, as you will be the first point of contact for our esteemed customers.
Jewelry Experience is a plus but not required - we will train.
HOURS: Monday-Friday 10:30 am to 5:30 pm
Key Responsibilities:
Coordinate Daily Operations:
Efficiently manage the daily workflow of the showroom to ensure a seamless customer experience.
Answer Busy Incoming Phone Lines:
Handle incoming calls with professionalism, providing information and redirecting queries as necessary.
Record and Track Incoming Phone Calls:
Maintain a log of phone interactions to ensure follow-ups and continuity in customer service.
Greet and Assist all Office Guests:
Welcome guests with warmth and professionalism, ensuring their needs are addressed promptly.
Maintain a Clean and Pleasant Waiting Area:
Oversee the upkeep of the showroom, ensuring a tidy and welcoming environment for all guests.
Document and Schedule Meetings:
Organize and maintain a schedule of appointments and meetings.
Monitor Cameras and Door Access:
Ensure the security of the showroom by monitoring surveillance equipment and managing access to the premises.
Qualifications:
Excellent communication skills, with fluency in English.
Proven experience in customer service, preferably in a luxury retail environment.
A professional demeanor, with an ability to portray patience, understanding, and approachability.
Strong organizational skills and attention to detail.
Ability to multitask and handle a fast-paced environment.
BACKGROUND CHECK MANDATORY
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