Brickell Miami Fine Jewelry Customer Service Associate

4 weeks ago


Miami, United States Dover Jewelry & Antiques Inc Full time

Job Description

Job Description BRICKELL: Fine Jewelry Customer Service Associate

Location:

BRICKELL AVE: 1000 BRICKELL AVE MIAMI

Job Type:

Full-time

We are currently seeking a mature, worldly individual to join our team as a

Fine Jewelry Customer Service Associate in our front office showroom . This role is pivotal in maintaining our reputation for excellence, as you will be the first point of contact for our esteemed customers. Jewelry Experience is a plus but not required - we will train.

HOURS: Monday-Friday 10:30 am to 5:30 pm

Key Responsibilities:

Coordinate Daily Operations:

Efficiently manage the daily workflow of the showroom to ensure a seamless customer experience.

Answer Busy Incoming Phone Lines:

Handle incoming calls with professionalism, providing information and redirecting queries as necessary. Record and Track Incoming Phone Calls:

Maintain a log of phone interactions to ensure follow-ups and continuity in customer service. Greet and Assist all Office Guests:

Welcome guests with warmth and professionalism, ensuring their needs are addressed promptly. Maintain a Clean and Pleasant Waiting Area:

Oversee the upkeep of the showroom, ensuring a tidy and welcoming environment for all guests. Document and Schedule Meetings:

Organize and maintain a schedule of appointments and meetings. Monitor Cameras and Door Access:

Ensure the security of the showroom by monitoring surveillance equipment and managing access to the premises.

Qualifications:

Excellent communication skills, with fluency in English. Proven experience in customer service, preferably in a luxury retail environment. A professional demeanor, with an ability to portray patience, understanding, and approachability. Strong organizational skills and attention to detail. Ability to multitask and handle a fast-paced environment.

BACKGROUND CHECK MANDATORY

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