Level 1 IT Help Desk Analyst

3 weeks ago


Conyers, United States Smart IMS Full time
Company Description

Job Description

Job Responsibilities
  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
  • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
  • High School diploma or GED
  • Six months of IT Level 1 support experience handling customers, questions, and complaints, and/or providing information in a call center environment.
Qualifications

Preferred Qualifications
  • 1+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Knowledge of Apple iOS


Skill

Required / Desired

Amount

of Experience

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

Required

Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.

Required

1

Years

Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.

Required

1

Years

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Required

1

Years

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Required

1

Years

IT Help Desk Call Center exp

Required

Additional Information

All your information will be kept confidential according to EEO guidelines.

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