Hotel Front Desk Receptionist
1 week ago
$14 hourly
Responsibilities:- Field customer complaints when necessary
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Communicate with housekeeping to make sure guest rooms are ready
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- 1+ year of hotel industry experience or related job preferred
Royal Hotel Investments of Covington is a family of hotels in both Conyers GA and Covington GA. We have 4 hotels currently Hampton Inn Conyers, Hampton Inn Covington, Holiday Inn Express Covington, and Home2 Suites Covington.
The hotels are owned and operated by Navin Shah.
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