Technical Support Analyst

4 weeks ago


Phoenix, United States Intraedge Full time

Technical Support Analyst

Phoenix, AZ & Atlanta, GA & Sun rise, FL & Salt Lake City, UT (Hybrid-3 days onsite)

Long term contract

Direct client: Immediate client interview

Only W2, No C2C please

 

Skills: Microsoft Office Suite, CISCO

Years of Experience: 5+ years

 

Details

  • Imaging
  • Service now or similar tool
  • Mac, windows
  • Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
  • Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
  • Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
  • Prefer demonstrated experience in resolving complex technical issues in a fact-based way that produces results quickly and maintains relationships
  • Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
  • Excellent verbal and written communication skills and negotiation skills
  • Understanding of infrastructure platforms, services and technology processes
  • Self-motivated and driven to identify and deliver appropriate solutions
  • Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
  • Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)

 



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