Manager IT, Support Services

3 weeks ago


Tulsa, United States Family & Children's Services Full time
  • Provide direction and oversite for daily and weekly tasks that impact the desktop and end users.
  • Review ticketing for closure rates, open to close durations, and customer satisfaction scores.
  • Provide mentoring and training for Support staff.
  • Evaluate the ITSM system for opportunities to automate, improve, and exploit.
  • Identify technical support needs across the agency and provide solutions.
  • Set project priorities and coordinate all technical support projects ensuring that adequate project tracking, documentation and project status reports are prepared for management.
  • Develop processes and disciplines within Support Services that will increase efficiency, reporting, and the ability to identify anomalies before they have a business impact.
  • Work closely with the IT Purchasing and Inventory Analyst to oversee and provide governance of IT purchasing, receiving, stock inventory and invoicing.
  • Develop and manage a quality assurance process for the Support Services team.
  • Oversee the documentation process and repository to for an effective knowledgebase.
  • Work with senior program directors and develop a working relationship that ensures open communications and issue escalation.
  • Develop and maintain desktop hardware and software inventory and standards.
  • Interview, hire, and onboard new Support staff.
  • Responsible for the training and professional development of each Support Services staff
  • Pay close attention to quality of services, KPIs, and customer service satisfaction with a focus on operational excellence.
  • Communicate often with business leadership and stakeholders.
  • Assist the Director of IT with budgeting.
  • Ensure compliance with standards, departmental and corporate policies, licensing, PCI, and HIPAA.
  • Manage relationships with third-party vendors and service providers.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Tulsa, United States Heritage Environmental Services Full time

    Responsible for management of location or onsite relating to collection, storage, transportation and disposal of hazardous and non-hazardous waste and materials. Supervise and train all employees to ensure all scheduled jobs are completed. Maintain a Technical, Manager, Service, Manufacturing, Technology


  • Tulsa, United States Heritage Environmental Services Full time

    Job Description Job Description Primary Purpose Responsible for management of location or onsite relating to collection, storage, transportation and disposal of hazardous and non-hazardous waste and materials. Supervise and train all employees to ensure all scheduled jobs are completed. Maintain and adhere to pre-established standards for safety and...


  • Tulsa, United States Heritage Environmental Services Full time

    Job DescriptionJob DescriptionPrimary Purpose Responsible for management of location or onsite relating to collection, storage, transportation and disposal of hazardous and non-hazardous waste and materials. Supervise and train all employees to ensure all scheduled jobs are completed. Maintain and adhere to pre-established standards for safety and...


  • Tulsa, United States Heritage Environmental Services Full time

    Primary Purpose Responsible for management of location or onsite relating to collection, storage, transportation and disposal of hazardous and non-hazardous waste and materials. Supervise and train all employees to ensure all scheduled jobs are completed. Maintain and adhere to pre-established standards for safety and environmental procedures/processes....


  • Tulsa, United States Heritage Environmental Services Full time

    Primary Purpose Responsible for management of location or onsite relating to collection, storage, transportation and disposal of hazardous and non-hazardous waste and materials. Supervise and train all employees to ensure all scheduled jobs are completed. Maintain and adhere to pre-established standards for safety and environmental procedures/processes....


  • Tulsa, United States Heritage Environmental Services, LLC Full time

    Primary Purpose Responsible for management of location or onsite relating to collection, storage, transportation and disposal of hazardous and non-hazardous waste and materials. Supervise and train all employees to ensure all scheduled jobs are completed. Maintain and adhere to pre-established standards for safety and environmental...


  • Tulsa, United States Heritage Environmental Services, LLC Full time

    Primary Purpose Responsible for management of location or onsite relating to collection, storage, transportation and disposal of hazardous and non-hazardous waste and materials. Supervise and train all employees to ensure all scheduled jobs are completed. Maintain and adhere to pre-established standards for safety and environmental procedures/processes....


  • Tulsa, United States Heritage Environmental Services, LLC Full time

    Primary Purpose Responsible for management of location or onsite relating to collection, storage, transportation and disposal of hazardous and non-hazardous waste and materials. Supervise and train all employees to ensure all scheduled jobs are completed. Maintain and adhere to pre-established standards for safety and environmental procedures/processes....


  • Tulsa, United States Family & Children's Services Full time

    Description $2,000 yearly Crisis Program Premium $19/hr starting payrate! Complete benefit package with 33 paid days off 1st year! The Peer Recovery Support Specialist (PRSS) provides peer support services, based on an individualized, recovery-focused service philosophy that allows individuals the opportunity to learn to manage their own recovery and...

  • Service Support

    1 day ago


    Tulsa, United States Dave & Buster's, Inc. Full time

    Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K,...


  • Tulsa, United States Georgia IT Inc Full time

    Customer Service Representative Location: Tulsa, OK (Remote) Duration: Contract Rate - DOE NO third party corp to corp accepted for this job Required: Must be able to work M-F shift ranging between 6:00 am - 9:00 pm CST Agents, on behalf of Customer, will be recruited, hired, and trained to handle inbound and outbound Customer contacts. English and Spanish...


  • Tulsa, United States Volvo Group Full time

    We noticed that you are using a browser that is no longer supported by our system, to enjoy the full Volvo experience consider changing browser x ****Introduction**** Volvo Action Service at Volvo Trucks takes care of Volvo customers across Europe, by getting them back on the road, whenever they experience a breakdown of their vehicle. We follow up the...


  • Tulsa, United States Omm IT Solutions Full time

    *** Selected candidate must reside within two (2) hours of Client's Headquarters in Woodlawn, MD *** Selected candidate must be willing to work on-site at least 2 days a week. Position Description: Serve as the ServiceNow Technical Project Manager for multiple infrastructure projects. Provide Project management leadership - effectively drive the project...

  • Service Manager

    2 weeks ago


    Tulsa, United States CrossReach Full time

    **Service Manager** **Salary:** From 37,323.00 to 37,323.00 **Hours per week:** 40.00 **Job Status:** Permanent **Closing Date:** 21st Nov 2021 **Job Type:** Full Time **Responsible To:** Head of Service **Location:** Clashfarquhar 23 Robert Street Stonehaven Aberdeenshire AB39 2DJ **Information** Your primary function will be to manage the existing...

  • Service Manager

    1 month ago


    Tulsa, United States CrossReach Full time

    **Service Manager** **Salary:** From 37,323.00 to 37,323.00 **Hours per week:** 40.00 **Job Status:** Permanent **Closing Date:** 21st Nov 2021 **Job Type:** Full Time **Responsible To:** Head of Service **Location:** Clashfarquhar 23 Robert Street Stonehaven Aberdeenshire AB39 2DJ **Information** Your primary function will be to manage the existing...


  • Tulsa, United States Volvo Group Full time

    We noticed that you are using a browser that is no longer supported by our system, to enjoy the full Volvo experience consider changing browser x ****Introduction**** Volvo Action Service at Volvo Trucks takes care of Volvo customers across Europe, by getting them back on the road, whenever they experience a breakdown of their vehicle. We follow up the...


  • Tulsa, United States OakTree Staffing Services Full time

    Call Center/ Customer Service Rep Summary: The primary function of the Call Center / Customer Service representative is to be knowledgeable of its customers business, provide direct support to our COVID-19 response process by managing the triage of e Customer Service, Call Center, Customer, Retail, Staffing


  • Tulsa, United States Tulsa Public Schools Full time

    Job DescriptionJob DescriptionFull Job Description: Legal Support Analyst and Contract ManagerSalary Grade: Business Grade 08/ BG-08Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please...


  • Tulsa, United States OakTree Staffing Full time

    Job DescriptionJob DescriptionBusiness Service ManagerLocation: Tulsa, OKDescription:Our company is a nonprofit organization that empowers people to achieve meaningful, sustainable life change by providing access to high-quality training, working with them to identify their career goals, and supporting them to make those goals a reality. We build...

  • Service Manager

    1 month ago


    Tulsa, United States Tri County Equipment Full time

    **Location:** Burton **Type of Employment:** Full Time **Department:** Service Position Specifics: **Reports to:** Corporate Service Manager **Supervises:** Service Technicians Purpose: Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined...