Business Service Manager
2 weeks ago
Business Service Manager
Location: Tulsa, OK
Description:
Our company is a nonprofit organization that empowers people to achieve meaningful, sustainable life change by providing access to high-quality training, working with them to identify their career goals, and supporting them to make those goals a reality. We build relationships with employers in the Tulsa area to determine their hiring needs and place our participants into meaningful, quality jobs. Our services are provided to participants and businesses at no cost. We have helped hundreds of individuals get trained for new careers where they can earn more to support their families and build a better future.
We are always looking ahead and innovating to ensure our programs meet the needs of the workforce and community. We know the work we do is both highly challenging and profoundly rewarding. Our successes come from positive attitudes, diversity of thought, collaborative work, and compassionate customer service. We hold ourselves to the highest standard because we know the importance of our work for the community.
Position Summary:
The Business Services Manager is both a guiding force and an active working leader, leading our dedicated team while also being hands-on in preparing and placing customers in roles with our employer partners. This role requires a networking-savvy individual with significant connections in Tulsa, a sales and client relations background, and a talent for aligning participants with the right job opportunities. Key responsibilities include devising strategic placement plans to reach organization goals, overseeing day-to-day operations of the business services team, screening and placing program participants into jobs, fostering and expanding relationships with our existing and potential employer partners, and driving pivotal business development initiatives.
Responsibilities:
- Develop and execute a strategic plan for placement and business engagement to ensure the company achieves program employment and advancement goals
- Lead the Business Services Team including day-to-day department management, hiring, onboarding and performance reviews
- Collaborate with Programs departments to determine the types of jobs that match the skills and qualifications of our job seeker base
- Generate job opportunities for our job seeker base through new business prospects and developing relationships with current employer partners
- Screen customer candidates for job interviews and make appropriate referrals to employers
- Communicate with employers and job seekers to determine employment status and satisfaction with services delivered
- Maintain a presence in the community by attending industry events, association meetings, and by delivering presentations about organization services where appropriate
- Prepare for and facilitate weekly/monthly team meetings
- Report on department performance against goals to the Executive Director and Leadership Team
- Record daily activity in Salesforce CRM database including contacts, meetings, opportunities, calls/emails, and other related account details
Qualifications:
- A minimum of five (5) years of professional experience in one or more of the following areas: human resources, job development, business-to-business sales or account management
- Successful supervisory/leadership and sales experience
- Proven ability to effectively network with others and build and manage client relationships
- Experience in sales management preferred but not required
- Knowledge of the transportation, manufacturing or healthcare industry is preferred but not required
- Desire to work as part of a team dedicated to achieving excellent results while maintaining an evolving, positive and energetic workplace
- Excellent verbal and written communication skills
- Ability to work well in a fast-paced environment
- Results-oriented
- Knowledge of Salesforce or other comparable CRM software is preferred
- Excellent verbal and written communication skills
- Some evening and weekend work is required
- Must have proficient computer skills and experienced knowledge of Microsoft Office, Gmail and Google Drive, with the ability to adapt to new equipment and technology
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