Case Manager-Family Support

3 weeks ago

Evanston, United States Community and Economic Development Assoc Full time

Job Description

Job Description

Summary/Objective Under the direction of the Regional Manager, the Family Support Case Manager is responsible for directly interacting with customers to assess their needs, both immediate and long range to determine an individual service plan. The Case Manager completes customer enrollment, service delivery, and case management to improve the economic stability and overall wellbeing of the clients. The position requires detailed record keeping, data entry, and document management to ensure the best possible service is provided to the customer, as well as maintaining agency compliance with policies and procedures. This position routinely handles highly sensitive and/or confidential information and will represent CEDA in a variety of capacities. Must demonstrate good judgment, an ability to be approachable and professional, solid problem-solving skills, an ability to handle multiple tasks, an ability to be self-motivated and well organized, and maintain strict confidentiality.

Essential Functions Interacts directly in professional relationships with a diverse constituency of customers, vendors and partners.

Implements assigned work programs as written to ensure achievement of objectives and outcomes.

Performs functions of family case management including assessing family needs, assisting customers in receiving the services and accessing resources, coaching, and tracking customer progress and outcomes.

Maintains accurate and thorough customer files.

Enters and maintains accurate and timely data in prescribed database systems and tracking instruments.

Identifies internal and external resources for referrals for additional services as needed.

Assists the department in maintaining strong community and vendor relationships.

Conducts outreach and customer recruitment as needed.

Prepares weekly service reports and other reports that correspond to job responsibilities.

Participates in regular staffing meetings and trainings as required.

Other duties as assigned.

Knowledge, Skills, and Abilities Ability to plan and manage workflow.

Solid case management skills including critical thinking, interviewing, teaching, negotiation, collaboration, advocacy, and cultural sensitivity.

Strong communication skills, including the ability to speak and write effectively and professionally.

Experienced in Motivational Interviewing: Listening with empathy, understanding the customer’s motivations, and empowering the customer.

Skilled in documenting confidential information.

Skilled in needs assessment, social stories, and background analysis.

Experienced in creating action plans and smart goals.

Strong rapport-building, empathetic, and able to meet people where they are.

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