Patient Service Representative

2 weeks ago

Cookeville, United States Tennessee Orthopaedic Alliance Full time
***PRN***

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopaedic surgery throughout the state.

There are a number of reasons why TOA is an employer of choice; here are a few of them:
  • Stability- TOA has been in Middle Tennessee since 1926 and has expanded to over 20+ locations across the state
  • Impact- TOA's team members use our careers - whether in our clinics or our business office - to make a positive difference in the community by building relationships and helping patients live their best life.
  • Work Environment- The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
  • Total Rewards- TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.
The Patient Service Representative is the friendly and helpful face of TOA - generally, the first person who interacts with our patients and their families. The Patient Service Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA
  • Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
  • Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
  • Verify patient demographic information upon arrival
  • Update and change insurance information as appropriate
  • Scan insurance cards and drivers licenses
  • Enter referrals into the computer and link it to the appropriate case
  • Collect copayments, coinsurances, deductibles, and balances
  • Prep daily clinics for upcoming appointments and print related documents
  • Create a record of the appointment, or an encounter and print
  • Ensure that all documentation is entered accurately and swiftly
  • Schedule follow-up appointments as necessary
Requirements

Here are some of the qualifications our successful candidates possess
  • Work Schedule: This is a PRN position; working on a as needed basis.
  • Focused on Patient Satisfaction: Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism.
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to the views of others; Gives and welcomes feedback; Contributes to building a positive team spirit, putting the success of team above own interests; Builds morale and supports everyone's efforts to succeed; Regularly assists others; Asks for help when needed. Written Communication: Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs.
  • Exceptional Communication: Speaks clearly and professionally in all situations; Actively listens and gets clarification when necessary; Responds appropriately to questions. Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs.
  • Problem Solving: Identifies and resolves problems in a timely manner; Skillfully gathers and analyzes information; Develops alternative solutions when appropriate; Uses reason even when dealing with emotional situations.
  • Productivity: Meets or exceeds organizational productivity standards either qualitative or quantitative; Completes work in a timely manner; Strives to increase productivity; Works quickly and precisely; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Technology: Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. Demonstrated proficiency with EHR is helpful, and NextGen preferred.
  • Attendance/Punctuality: Consistently arrives to work, meetings and appointments ready and on time; Ensures work responsibilities are covered when absent.
  • Experience: Previous successful experience in a healthcare clinic/office environment or customer service role preferred, but not required
  • Education: High School Diploma required; Bachelor's Degree preferred
WORK ENVIRONMENT:
  • The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement. Patient Service Representatives may be assigned to work in one of TOA's clinics at the front desk and may be required to participate as a "Greeter" sitting or standing at the front of the clinic to direct patients to their destination. The clinic experiences high patient volume and as a result has associated stressors that come along with a fast-paced environment. The noise level in the work environment is moderate to loud with other staff members checking in patients and answering questions in close proximity to each other.


TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers

  • Financial Service Rep/Teller

    4 weeks ago

    Cookeville, United States SmallBiz Staffing Full time

    Job DescriptionJob DescriptionJob Description:A Bank Teller and Financial Service Representative’s primary responsibility is customer service. A Bank Service Representative must be knowledgeable about a range of bank operations and be able to answer any questions a customer has. Other duties and responsibilities may include: Recording transactions, which...

  • RN Patient Care Manager Home Health

    18 hours ago

    Cookeville, United States LHC Group Full time

    Job DescriptionWe are hiring for a Patient Care Manager with Home Health experience.At SunCrest Home Health a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. You...

  • RN Patient Care Manager Home Health

    1 week ago

    Cookeville, United States LHC New Full time

    SummaryWe are hiring for a Patient Care Manager with Home Health experience.At SunCrest Home Health a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. You can find...

  • RN Patient Care Manager Home Health

    1 week ago

    Cookeville, United States LHC Group Full time

    Job Description We are hiring for a Patient Care Manager with Home Health experience. At SunCrest Home Health a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people....

  • RN Patient Care Manager Home Health

    2 weeks ago

    Cookeville, United States LHC New Full time

    Summary We are hiring for a Patient Care Manager with Home Health experience. At SunCrest Home Health a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. You can...

  • Food and Nutrition Services Manager

    3 weeks ago

    Cookeville, United States Nhccare Full time

    ** Food and Nutrition Services Manager - NHC HealthCare Cookeville** **Job Category****:** Dietary **Requisition Number****:** FOODA04507 Showing 1 location **Job Details** **Description** **Food and Nutrition Services Manager - NHC HealthCare Cookeville** Don't miss this great opportunity to join our team as **Food and Nutrition Services Manager**at **NHC...

  • Site Manager

    5 days ago

    Cookeville, United States Summit Medical Group Full time

    Responsibilities:About Our Career OpportunitySummit Medical Group of Cookeville is seeking a Site Manager to manage the daily operations for the site. The successful candidate will have strong business acumen and practice management experience. The Site Manager will run the practice in accordance with the policies and procedures set forth by Summit Medical...

  • Membership Sales Representative

    1 month ago

    Cookeville, United States Wash and Roll Full time

    Job DescriptionJob DescriptionWash N’ Roll is a fast growing company looking to add hard working and skilled individuals to our sales team in all regions.  Main responsibilities of a sales rep.Greet each customer upon entry.Assist customers in the selection and payment of their car wash.Offer monthly unlimited services to each customer at the promotional...

  • Site Manager

    4 weeks ago

    Cookeville, United States Summit Medical Group Full time

    Responsibilities: About Our Career Opportunity Summit Medical Group of Cookeville is seeking a Site Manager to manage the daily operations for the site. The successful candidate will have strong business acumen and practice management experience. The Site Manager will run the practice in accordance with the policies and procedures set forth by Summit...

  • Director of Food and Nutrition Services

    5 days ago

    Cookeville, United States Nhccare Full time

    ** Director of Food and Nutrition Services - NHC HealthCare Cookeville** **Job Category****:** Dietary **Requisition Number****:** DIREC009188 Showing 1 location **Job Details** **Description** **Position:** *Food and Nutrition Services (FNS) Director* **FNS** Department, both Administrative and Clinical duties, are carried out accurately and appropriately....

  • Pulmonary/Critical Care job in: Cookeville, TN

    4 days ago

    Cookeville, United States Archway Physician Recruitment LLC Full time

    Pulmonary/CC opening in TennesseeMidway between Nashville, Chattanooga & Knoxville TN80 miles to Nashville; 90 miles to Chattanooga; 100 miles to KnoxvilleFull time, permanent openingPulmonary/Critical Care trained physician needed to join an established practice. The group is comprised of four pulmonary/critical care docs, two of which are also trained in...

  • Chairperson

    5 days ago

    Cookeville, United States Tennessee Tech University Full time

    Essential Functions Provides leadership to the department in setting and achieving realistic goals and objectives that fulfill the department's mission and align with the strategic priorities of the College and University. Serves as an effective channel of communication between the Department and Dean of Engineering, and University administration. Manages...

  • Phlebotomist

    4 weeks ago

    Cookeville, Tennessee, United States GRIFOLS, S.A. Full time

    For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. Phlebotomist –...

  • LPN | CMA | RMA

    5 days ago

    Cookeville, United States Summit Medical Group Full time

    Responsibilities:About Our Career OpportunitySummit Medical Group of Cookeville has an opening for an experienced LPN, CMA, or RMA to join their office to assist with clinical tasks. This is a Full time opportunity.*Candidate must have proven background of exceptional customer service.Responsibilities: (List does not include all duties assigned)Escorts...

  • Beautician

    1 month ago

    Cookeville, United States National Health Corporation Full time

    Job DescriptionJob DescriptionIndependent Contractor BeauticianNHC Cookeville is seeking a Beautician to join our team. National HealthCare Corporation is recognized nationwide as an innovator in the delivery of quality long-term care. Our goal is to provide a full range of extended care services, designed to maximize the well-being and independence of...

  • Mental Health Registered Nurse

    2 weeks ago

    Cookeville, United States Adoration Home Health and Hospice Full time

    Our Company:Adoration Home Health and HospiceOverview:Adoration Home Health is seeking a PRN Mental Health Registered Nurse - RN to join our team. This position is a great opportunity to grow your RN skillset while providing essential one-on-one care to individuals in the home care setting. Join our team of dedicated Registered Nurses today to begin helping...

  • Mental Health Registered Nurse

    2 weeks ago

    Cookeville, United States Adoration Home Health and Hospice Full time

    Our Company:Adoration Home Health and HospiceOverview:Adoration Home Health is seeking a PRN Mental Health Registered Nurse - RN to join our team. This position is a great opportunity to grow your RN skillset while providing essential one-on-one care to individuals in the home care setting. Join our team of dedicated Registered Nurses today to begin helping...

  • Mental Health Registered Nurse

    2 weeks ago

    Cookeville, United States Adoration Home Health and Hospice Full time

    Our Company Adoration Home Health and Hospice Overview Adoration Home Health is seeking a PRN Mental Health Registered Nurse - RN to join our team. This position is a great opportunity to grow your RN skillset while providing essential one-on-one care to individuals in the home care setting. Join our team of dedicated Registered Nurses today to begin helping...

  • Mental Health Registered Nurse

    4 days ago

    Cookeville, United States Adoration Home Health And Hospice Full time

    Our Company Adoration Home Health and Hospice Overview Adoration Home Health is seeking a PRN Mental Health Registered Nurse - RN to join our team. This position is a great opportunity to grow your RN skillset while providing essential one-on-one care to individuals in the home care setting. Join our team of dedicated Registered Nurses today to begin helping...

  • Front Office Coordinator

    4 weeks ago

    Cookeville, United States Healogics Full time

    ** Front Office Coordinator** Job Title Front Office Coordinator Job ID 27657536 Location Cookeville, TN 38506 Other Location Description **Healogics is hiring a full-time Front Office Coordinator for the Wound Care Center in Cookeville, TN!** The Front Office Coordinator manages a variety of front office functions and is key to smooth operation of a...