Technical Support Agent
4 weeks ago
[We are searching for an experienced Technical Support Agent at our Sun Mountain facility. Primary Duties and Responsibilities: [ SUMMARY OF POSITION Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA ShieldThis position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up. *SPECIFIC TASK DESCRIPTION *]{segoe="" ui",="" arial,="" sans-serif"=""}]{segoe="" ui",="" arial,="" sans-serif"=""} Provide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate. Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers. Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices. Simultaneously use a wide range of MTAs application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support. Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity. Maintain a high level of familiarity with constantly evolving MTAs products and services to allow for analysis, troubleshooting and sales processes. Support all Field Support Technicians. Refer unresolved service issues to the Business/Field Dispatch Triage team. Provide input for updating the Support Center information and knowledge database. Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research and make recommendations to supervisor for customer credit requests. Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner. []{style="paddi "}
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FT Customer Support Coordinator
2 weeks ago
Palmer, Massachusetts, United States Jabra Hearing Full time[Customer Service / Call Center / Remote] Anywhere in U.S./ Up to $24 per hour / 401k match / Medical, vision, and dental / PTO - As a Customer Support Coordinator you'll: Provide efficient and friendly assistance to customers in an omnichannel support environment, with a heavy focus on phone calls while also responding to emails, customer tasks, live chats,...
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Direct Support Professional
2 weeks ago
Palmer, United States Hearts and Hands of Care Full timeJob DescriptionJob DescriptionCaregiver BASIC FUNCTION : Provide ongoing services to clients and individuals with needs in their community or in their home. Keeping the individual safe, working on individualized goals, and documenting daily. Provides role model behavior by setting a positive example with behavior and work ethics. Engaging in friendly...
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Direct Support Professional
2 days ago
Palmer, United States Hearts and Hands of Care Full timeJob DescriptionJob DescriptionCaregiver BASIC FUNCTION : Provide ongoing services to clients and individuals with needs in their community or in their home. Keeping the individual safe, working on individualized goals, and documenting daily. Provides role model behavior by setting a positive example with behavior and work ethics. Engaging in friendly...
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Direct Support Professional
2 weeks ago
Palmer, United States Hearts and Hands of Care Full timeJob DescriptionJob DescriptionCaregiver - Residential BASIC FUNCTION : Provide ongoing services to clients and individuals with needs in their community or in their home. Keeping the individual safe, working on individualized goals, and documenting daily. Provides role model behavior by setting a positive example with behavior and work ethics. Engaging in...
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Direct Support Professional
2 weeks ago
Palmer, United States Hearts and Hands of Care Full timeCaregiver - Residential BASIC FUNCTION : Provide ongoing services to clients and individuals with needs in their community or in their home. Keeping the individual safe, working on individualized goals, and documenting daily. Provides role model behavior by setting a positive example with behavior and work ethics. Engaging in friendly professional...
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Direct Support Professional
2 days ago
Palmer, United States Hearts and Hands of Care Full timeJob DescriptionJob DescriptionCaregiver - Residential BASIC FUNCTION : Provide ongoing services to clients and individuals with needs in their community or in their home. Keeping the individual safe, working on individualized goals, and documenting daily. Provides role model behavior by setting a positive example with behavior and work ethics. Engaging in...
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Direct Support Professional
3 days ago
Palmer, United States Hearts and Hands of Care Full timeCaregiver - Residential BASIC FUNCTION : Provide ongoing services to clients and individuals with needs in their community or in their home. Keeping the individual safe, working on individualized goals, and documenting daily. Provides role model behavior by setting a positive example with behavior and work ethics. Engaging in friendly professional...
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Senior Technical Advisor
3 days ago
Palmer Lake, United States ARGUS SECURE TECHNOLOGY L Full timeJob DescriptionJob DescriptionJob DescriptionAs a Senior Technology Advisor you will help ensure today is safe and tomorrow is smarter. We are seeking a Senior Technology Advisor with diverse experience in information technology and cybersecurity to join our esteemed Security Operations Center (SOC) team. This role will be responsible for providing strategic...
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Radiology Tech Assistant R28420
2 weeks ago
Palmer, United States Baystate Health Full timeReq#: R28420 Category(s): Allied Health Clinical Professional, Radiology/Imaging Full Time / Part Time: Part-Time Shift: Third Location: Baystate Wing Hospital, Palmer MA Shift: Third We are a 68-bed community hospital in Palmer, Massachusetts. We provide access to the world-class doctors, treatments, diagnostics, and technology of the Baystate Health...
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Radiology Tech Assistant R28420
2 days ago
Palmer, United States Baystate Health Full timeReq#: R28420 Category(s): Allied Health Clinical Professional, Radiology/Imaging Full Time / Part Time: Part-Time Shift: Third Location: Baystate Wing Hospital, Palmer MA Shift: Third We are a 68-bed community hospital in Palmer, Massachusetts. We provide access to the world-class doctors, treatments, diagnostics, and technology of the Baystate Health...
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RACF Architect WISCONSIN ONLY
3 days ago
Palmer, Massachusetts, United States Beacon Hill Full timeTop Required Skills & Years of Experience: (minimum 3-5 years)RACF experience and expertiseRACF Certificate creation and managementRACF User administrationRACF Access attestation reportNice to Have Skills:Provide security infrastructure consulting supportParticipate in complex IT projectsto implement and maintain enterprise security infrastructure and agency...
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Mechanical Design Engineer
4 weeks ago
Palmer, United States SNI Companies Full timeJob Description Position: Mechanical Design Engineer Seeking an immediate hire for a dynamic individual to join our design and manufacturing team as a full-time structural and mechanical engineer. Proficiency in structural steel frame design is a must. Responsibilities: Conceptualize, plan, and execute mechanical designs. Conduct engineering calculations to...
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Mechanical Design Engineer
2 weeks ago
Palmer, United States SNI Companies Full timeJob Description Position: Mechanical Design Engineer Seeking an immediate hire for a dynamic individual to join our design and manufacturing team as a full-time structural and mechanical engineer. Proficiency in structural steel frame design is a must. Responsibilities: Conceptualize, plan, and execute mechanical designs. Conduct engineering calculations to...
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Mechanical Design Engineer
2 days ago
Palmer, United States SNI Companies Full timeJob Description Position: Mechanical Design Engineer Seeking an immediate hire for a dynamic individual to join our design and manufacturing team as a full-time structural and mechanical engineer. Proficiency in structural steel frame design is a must. Responsibilities: Conceptualize, plan, and execute mechanical designs. Conduct engineering calculations to...
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Mechanical Design Engineer
3 days ago
Palmer, United States SNI Companies Full timeJob Description Position: Mechanical Design Engineer Seeking an immediate hire for a dynamic individual to join our design and manufacturing team as a full-time structural and mechanical engineer. Proficiency in structural steel frame design is a must. Responsibilities: Conceptualize, plan, and execute mechanical designs. Conduct engineering calculations...
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Mechanical Design Engineer
3 days ago
Palmer, United States SNI Companies Full timeJob Description Position: Mechanical Design Engineer Seeking an immediate hire for a dynamic individual to join our design and manufacturing team as a full-time structural and mechanical engineer. Proficiency in structural steel frame design is a must. Responsibilities: Conceptualize, plan, and execute mechanical designs. Conduct engineering calculations...
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Industrial Coater
2 weeks ago
Palmer, United States Triverus LLC & Tri-Jet Manufacturing Services Full timeJob DescriptionJob DescriptionSalary: $33.00 - $38.00 DOEThe main responsibility of this role is to support heavy equipment assembly operations and oversee the Powder coating processes at Triverus’ production facility in Palmer, Alaska. This includes the preparation of, handling and installation of weldments and finished parts, resolution of assembly...
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Industrial Coater
4 days ago
Palmer, United States Triverus LLC & Tri-Jet Manufacturing Services Full timeJob DescriptionJob DescriptionSalary: $33.00 - $38.00 DOEThe main responsibility of this role is to support heavy equipment assembly operations and oversee the Powder coating processes at Triverus’ production facility in Palmer, Alaska. This includes the preparation of, handling and installation of weldments and finished parts, resolution of assembly...
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Industrial Coater
2 days ago
Palmer, United States Triverus LLC & Tri-Jet Manufacturing Services Full timeJob DescriptionJob DescriptionSalary: $33.00 - $38.00 DOEThe main responsibility of this role is to support heavy equipment assembly operations and oversee the Powder coating processes at Triverus’ production facility in Palmer, Alaska. This includes the preparation of, handling and installation of weldments and finished parts, resolution of assembly...
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Business Development Program Manager I/II
1 week ago
Palmer, United States Matanuska Electric Association, Inc. Full timeJob DescriptionJob DescriptionPosition - StatusBUSINESS DEVELOPMENT PROGRAM MANAGER I/II - RFTWho can apply?MEA Employees & General PublicPosting DateMay 8, 2024Closing DateOpen Until FilledDepartmentStrategic ImplementationAnnually/Grade$89,148 Min DOE Grade 10$102,980 Min DOE Grade 12Union RepresentationN/A Hours of Work8AM-5PMWork LocationHybrid -...