Retail Delivery Support Specialist II

4 weeks ago

Sacramento, United States CareerBuilder Full time

TITLE: RETAIL DELIVERY SUPPORT SPECIALIST II
STATUS: NON-EXEMPT
REPORT TO: SUPERVISOR RETAIL DELIVERY & EXPERIENCE
DEPARTMENT: RETAIL DELIVERY & EXPERIENCE
JOB CODE: 11385
PAY SCALE: $24.29 - $30.00 HOURLY
G

E

N

E

R

A

L DESCRIPTION:
The Retail Delivery Specialist II will provide the highest level of service available in support of Golden 1s Mission, Vision, and Strategic Goals. Advocate for our frontline and back-office staff and be a liaison between departments ensuring quick resolution. Be an additional level of support and offer guidance to Retail Experience Specialist I. Subject Matter Expert (SME) in all areas associated with Golden 1 operation, policies, procedures, and systems. Foster a professional and friendly environment that provides exceptional service to our employees, collaborating to improve processes and procedures. Develop strong working relationships with all levels of the organization. Be responsible from generating and maintaining reportable data related to Retail Delivery & Experience deliverables.
T

A

SKS, DUTIES, FUNCTIONS:
Be second level of support for Retail Delivery Support Specialist I. Assist with complex and time sensitive issues. Provide guidance and direction with the upmost professionalism.
Maintain an in-depth knowledge of Golden 1s operational policies and procedures, including areas associated with Shared Branch Outlet and Lending procedures.
Review and validate Quality Control Loan, New Account, and Business Account audit errors. Generate and report trending and provide recommendations for improvement on Executive Summary monthly.
Program Administrator for the Medallion Guarantee Program.
Review reports, including but not limited to REG CC (Funds Availability) and Controllable Loses, perform data entry for tracking trends. Review processes for opportunities for improvements.
Assist the Retail Delivery Support Supervisor, forecasting Retail Branch Support I schedules and generating weekly/monthly call reports for trend analyst.
Quality Assurance
Primarily responsible for UAT (User Acceptance Test) for projects and service packs. Validates and reviews any detailed system changes.
Maintains the branch logo wear program, this includes placing new hire orders, facilitating the semi-annual reorder process, and fielding any questions that arise about the program.
Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
Research, identify and respond to telephone, email, and jabber inquires. Offer guidance, expertise, and solutions to frontline staff with focus on the member experience.
Provide support and guidance to branch and back-office employees with various systems as LoansPQ (Xpress), Ensenta, PartnerCare, DealerTrack, Pop Money, Visa Risk Management, Client Central, DataSafe, Relationship Manager, TellerView, WC3, Bridger, Qualifile and Item Solutions (OSI).
Provide guidance to branch employees, either by interpreting a policy and/or procedure or assisting the branch to make an informed decision.
Notary Administrator Supply Orders & Maintain Active Notary List
Perform additional responsibilities essential to the operations of Retail Delivery & Experience.
COMMUNICATION & INTERACTIONS:
Interacts professionally with all levels of staff. Communicates in a professional manner (proper grammar, punctuation, and tone) in both written and verbal communication. Effective listener. Communicates with empathy. Demonstrates polished presentation skills, e.g.: Speaks clearly and confidently; Communicates in a clear and concise manner; able to convey complicated information in an understandable manner to the audience. Works as part of a team. Accepts constructive feedback positively and utilizes it to help personal and professional development.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF

THESE TASKS:
Effective oral and written communication skills required to train and to constructively follow-up on inquiries and concerns from the branches.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment and telephone.
O

RGANIZATIONAL

C

O

NTACTS & RELATIONSHIPS:
1.

INTERNAL:

All levels of staff and management.
Q

UA

L

I

F

I

C

A

T

I

O

NS

:
E

D

U

C

A

T

I

O

N

:

AA in related field. Additional work experience may be considered in lieu of a degree.
EXPERIENCE:

Five or more years at Golden 1 (or other financial institution) progressively performing additional member service/operational and administration duties.
KNOWLEDGE/SKILLS:

Excellent verbal and written communication skills. Strong problem-solving skills to define, understand, and ultimately provide solutions for frontline staff. Ability to make sound decisions in the absence of detailed instructions and work on own initiative.
Proficient in Excel and Power Point desired.
P

H

Y

S

ICA

L REQUIREMENTS:
1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
L

I

C

E

N

SES/CERTIFICATIONS:

None
TH

I

S JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

#J-18808-Ljbffr

  • Child Support Specialist I

    4 weeks ago

    Sacramento, California, United States Csdaca Full time

    Central Sierra Regional Child Support AgencyEmployees in the Child Support Specialist I/II class receive in-service training and are given instructions in the performance of duties related to child support laws, regulations and a broad range of child support casework activities which include intake, establishment, enforcement and case closure.Child Support...

  • Learning Specialist II

    6 days ago

    Sacramento, United States Search Pros Inc Full time

    Job Description: Learning Specialist // M-F 8am to 5pm // Hybrid in Sacramento CAGENERAL DESCRIPTION: The Learning Specialist II is responsible for designing and delivering engaging learning experiences for employees, aligning with organizational goals, and fostering a culture of continuous learning. TASKS, DUTIES, FUNCTIONS: 1. Develops technical and...

  • Learning Specialist II

    2 days ago

    Sacramento, United States Search Pros Inc Full time

    Job Description: Learning Specialist // M-F 8am to 5pm // Hybrid in Sacramento CA GENERAL DESCRIPTION: The Learning Specialist II is responsible for designing and delivering engaging learning experiences for employees, aligning with organizational goals, and fostering a culture of continuous learning. TASKS, DUTIES, FUNCTIONS: 1. Develops technical and...

  • Information Technology Specialist Ii

    11 hours ago

    Sacramento County, CA, United States Department of Technology Full time

    **Telework is available.** Under general direction of the Request Case Management and Enterprise Service Delivery Information Technology Manager I (IT Mgr I), the Information Technology Specialist II (IT Spec II) will act as a technical facilitator related to the coordination and tracking of request projects and various items. Assignments require an...

  • Office Specialist Level I/ii

    4 weeks ago

    Sacramento, United States Sacramento County, CA Full time

    **The Position**: **Come join one of **Forbes Magazine's Best Employers!** **This is a limited continuous filing exam. Next filing cut-offs are at **5:00 pm** on**: **4/29/24 and 5/20/24 (final)** **Salary Information**: **Level I - $3,509.58 - $4,266.50/month** **Level II - $3,946.33 - $4,795.44/month** Office Specialist is a single class with two salary...

  • Information Technology Specialist Ii

    4 weeks ago

    Sacramento County, CA, United States Department of Health Care Services Full time

    **About this Role**: - This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin. - If you are interested in this position, it is critical to review the Classification Specifications to determine if you will meet the...

  • Substitute Campus safety Specialist I

    7 days ago

    Sacramento, United States Natomas Unified School District Full time

    Substitute Campus safety Specialist I & II Pool at Natomas Unified School District Application Deadline Until Filled Date Posted 1/25/2024 Contact Ailee Washington Number of Openings Not Specified Salary Pay dependent on experience Add'l Salary Info Safety Specialist, Substitute, Specialist, Manufacturing, Education, School

  • Family Support Specialist I

    3 weeks ago

    Sacramento, United States Urban Strategies, Inc. Full time

    Job DescriptionJob DescriptionTITLE: Family Support Specialist I REPORT TO: Senior Project Manager STATUS: Full Time BACKGROUND: For nearly 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our goal is to ensure that our all of...

  • Family Support Specialist I

    2 weeks ago

    Sacramento, United States Urban Strategies, Inc. Full time

    Job DescriptionJob DescriptionTITLE: Family Support Specialist I REPORT TO: Senior Project Manager STATUS: Full Time BACKGROUND: For nearly 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our goal is to ensure that our all of...

  • Revenue Cycle Specialist II

    1 week ago

    Sacramento, United States Cedars-Sinai Full time

    Job Description Align yourself with an organization that has a reputation for excellence! Cedars Sinai was awarded the National Research Corporations Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. Join us! Discover why U.S. News & World Report has named us one of Americas Best Hospitals. WHAT WILL YOU...

  • Customer Support Specialist

    2 weeks ago

    Sacramento, United States Solstice Marketing Corporation Full time

    Solstice Marketing is a telecommunication-based consulting sales and marketing firm. We help our client’s popular brands maximize their profitability, increase their overall brand exposure through innovative and supporting our customers needs. We are looking for an entry-level Customer Support Specialist to assist with our firm's strategic and productive...

  • Customer Support Specialist

    3 days ago

    Sacramento, United States Solstice Marketing Corporation Full time

    Solstice Marketing is a telecommunication-based consulting sales and marketing firm. We help our client’s popular brands maximize their profitability, increase their overall brand exposure through innovative and supporting our customers needs. We are looking for an entry-level Customer Support Specialist to assist with our firm's strategic and productive...

  • Operations Support Specialist

    7 days ago

    Sacramento, United States PSG Global Solutions Full time

    Operations Support Specialist - 10047535-WD Description Are you passionate about creating an exceptional client experience? Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial Operation, Support, Specialist, Technology, Staffing

  • Talent Acquisition Specialist

    2 weeks ago

    Sacramento, United States Metro One LPSG Full time

    Talent Acquisition Specialist Summary: The Talent Acquisition Specialist will be responsible for full life cycle recruiting in key markets. This will be a hands-on role responsible for full cycle recruiting, employee engagement, and assisting with training. In addition, the Talent Acquisitions Specialist will support recruiting activities for new client...

  • Talent Acquisition Specialist

    18 hours ago

    Sacramento, United States Metro One LPSG Full time

    Talent Acquisition Specialist Summary: The Talent Acquisition Specialist will be responsible for full life cycle recruiting in key markets. This will be a hands-on role responsible for full cycle recruiting, employee engagement, and assisting with training. In addition, the Talent Acquisitions Specialist will support recruiting activities for new client...

  • Talent Acquisition Specialist

    2 weeks ago

    Sacramento, United States Metro One LPSG Full time

    Talent Acquisition Specialist Summary: The Talent Acquisition Specialist will be responsible for full life cycle recruiting in key markets. This will be a hands-on role responsible for full cycle recruiting, employee engagement, and assisting with training. In addition, the Talent Acquisitions Specialist will support recruiting activities for new client...

  • Delivery Dispatcher

    3 weeks ago

    Sacramento, United States Ohana Cannabis Co. Full time $17 - $20

    Cannabis Delivery Dispatcher/Customer Service SpecialistGeneral Information:Ohana’s Dispatch team members ensure each customer receives outstanding service by providing a positive and friendly experience over the phone.Helping patients and customers navigate the ordering process while always providing the highest level of customer service. We are looking...

  • Patient Care Support Specialist

    6 days ago

    Sacramento, United States Sutter Health Full time

    Participates in the patient/family care and experience through teamwork, effective communication, and skills under the direction of an RN. Provides support to ensure both the psychiatric and physical care of the patients are met. Job Description:EDUC Support Specialist, Patient Care, Patient, Support, Specialist, Healthcare

  • Customer Service Specialist, Builder Services

    7 days ago

    Sacramento, United States American Woodmark Full time

    To provide customer service support at the builder center location by processing builder orders, scheduling installations and service work tickets, warranty work tickets and to provide quality installation services to our customers in a timely, effic Customer Service Specialist, Customer Service, Builder, Specialist, Service, High School, Manufacturing,...

  • Staff Services Manager Ii

    2 days ago

    Sacramento County, CA, United States Department of Developmental Services - Headquarters Full time

    The Staff Services Manager II (SSM II) Specialist will facilitate the organization, implementation, and sustainment of ongoing Children and Youth System of Care (CYSOC) projects to ensure proper and timely completion. The SSM II functions to sustain the requirements of Assembly Bill (AB) 2083 (Chapter 815, Statutes of 2018), including the Department’s...