Real-Time Data Analyst

4 weeks ago


Houston, United States AMSYS Innovative Solutions Full time

Real-Time Data Analyst monitors and analyzes real-time data coming from drilling rigs and completions crews for accuracy. They will communicate with end users, field personnel, and rig personnel, as real-time hardware and software troubleshooting will also be performed.

  • 12-hour workdays
  • Day shift or Night shift roles available
  • Rotating weekends
Responsibilities and Duties
  • Escalation point for our India-based monitoring team
  • Respond to tickets from the monitoring team or users to resolve issues effecting:
    • Drilling and Completions data (D&C)
    • Various real-time applications
    • Real-time devices and hardware
  • Minimize all hardware downtime and data loss events
    • Ensure all various hardware remains online during normal D&C operations
    • Ensure data from multiple sources is captured and is accurate during normal D&C operations.
    • Troubleshoot hardware if devices go offline or stop receiving data
  • Software
    • Check the configurations and statuses of numerous services running on the hardware for application issues or errors.
    • Install the software on our hardware or a user's computer.
    • Troubleshoot report errors and issues
    • Technical support for multiple applications
  • Servers/Backend
    • Maintain server uptime and perform needed actions to ensure services continue to function as normal or escalate to proper personnel if an issue arises.
  • Work with representatives on location to troubleshoot on-site issues as well as other personnel (3rd party vendors, field support, developers, engineers, etc.) to resolve the issue.
  • Take phone calls and create tickets for end-user issues
  • Onboard new vendors and ensure WITS, and Data Stream channel mapping is correct
Provide updates on issues to end users, field personnel, or rig personnel
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