IT Support Services Analyst
4 weeks ago
The IT Support Services Analyst is responsible for supporting for supporting the end users of the Firm with their use of technology.
IT Support Analyst Job Responsibilities
- Deliver technical support for a variety of software and hardware needs within a Citrix XenDesktop environment:
- Resolve software-related issues for all firm-deployed applications in-person and remotely.
- Troubleshoot issues related to client workstations/laptops, as well as related hardware.
- Convert various forms of document and multimedia including, but not limited to, zip files, unknown extensions, unsupported applications, etc.
- Removal of harmful desktop viruses, spyware, ad software, etc.
- Printer management including, but not limited to, resetting and clearing print jobs, installation, and back-end server support
- Contact third party vendors as needed
- Test new and/or updated technology to ensure stability prior to firm-wide release.
- Commit to self-development by learning new technologies as needed.
- Travel to other Day Pitney offices on a monthly basis to provide assistance to users.
- Providing 80 percent software support with 20 percent hardware support.
- Support firm-issued mobile devices (iPhone and iPad)
- Install and configure mobile device management platform (MDM).
- Troubleshoot issues related to mobile devices and MDM.
- Provide end user instruction.
- Follow department standards for inventory tracking and communication.
- Support desk phones and voicemail system
- Troubleshoot and resolve technical issues.
- Provide end user instruction.
- Provide outstanding service to end users by:
- Adhering to department standards for ticket workflow and service level practices.
- Regularly checking voice/e-mails and responding in a timely manner.
- Following up with clients to ensure a satisfactory resolution to reported problems and requests.
- Assisting with development and updates of technical and support documentation.
- Communicating with end users regarding system outages and resolutions.
- Updating internal training resources such as, but not limited to, Footprints Knowledge Base.
- Advise and assist with specialized projects as asked for by Management.
- Fast-paced
- Heavy inbound/outbound call center
- Teamwork -driven and collaborative
- Customer-centric
- Professional development opportunities
- Room for advancement for motivated individuals with proven track record
- 3 to 5 years job-related experience in an IT support role.
- Excellent verbal and written communication, including appropriate telephone etiquette.
- Excellent organizational skills.
- Excellent problem-solving and troubleshooting skills required.
- Exceptional customer service skills.
- Strong dedication to maintaining professional relationships with users and outside vendors.
- A working knowledge of Microsoft Office at a proficient level.
- Ability to work remotely.
- Ability to work effectively with all organizational levels, both individually and as part of a team.
- Ability and to communicate effectively with all levels of management and staff.
- Ability to remain calm under pressure and deal with stress associated with a fast-paced work environment.
- Ability to work independently and within a team environment.
- Ability to take the lead on projects and problems when requested or as appropriate, to make sound decisions and take the initiative to anticipate user needs.
- Flexibility and adaptability to changing situations.
- Ability to quickly learn new technology and develop computer skills as required to meet user demand.
- Ability to travel periodically to other offices as needed.
- Flexibility to work on-call during after-hours, weekends, and holidays.
- Prior law firm experience.
- Working knowledge of Citrix XenDesktop
- Some college preferred
-
IT Support Services Analyst
2 weeks ago
Miami, United States MAP SSG Inc Full timeThe IT Support Services Analyst is responsible for supporting for supporting the end users of the Firm with their use of technology. IT Support Analyst Job Responsibilities Deliver technical support for a variety of software and hardware needs within a Citrix XenDesktop environment: Resolve software-related issues for all firm-deployed applications...
-
Immigration Services Analyst
1 month ago
Miami, United States Citizenship and Immigration Services Full timeSummary This position is located in Office Of Field Operation, Field Operation Directorate, District 24, Miami FL Field Office. As an Immigration Services Analyst , you will provide support to both the operational and administrative functions of USCIS operations and research and conduct studies.
-
Service Desk Analyst/Support Tier II
2 weeks ago
Miami, United States The Judge Group Inc. Full timeLocation: REMOTESalary: $25.00 USD Hourly - $29.00 USD HourlyDescription: Our client is currently seeking a Service Desk Analyst/Support Tier II Overview: The Service Desk Analyst II provides frontline support and incident diagnosis for our applications, endpoints, and infrastructure. You will act as a single point of contact for our end users, triaging...
-
Commercial Operations
4 days ago
Miami, United States World Fuel Services Full timeAt World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Support Service Analyst CBO
5 days ago
Miami, Florida, United States Jackson Health Full timeJackson Memorial Hospital Corporate Business Office Dept. Days, Full Time Position Summary: CBO Support Service Analyst (SSA) is responsible for working with the CBO Support Service team management to see that all daily correspondence is processed correctly and distributed accurately. The SSA also is responsible for scanning all correspondence and payment...
-
Commercial Operations
5 days ago
Miami, United States World Fuel Services Full timeAt World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Analyst IT Support I
6 days ago
Miami, United States Capstone Mining Full timeJob DescriptionJob DescriptionPOSITION PURPOSEThe IT Analyst I is responsible for providing excellent technical support and customer service to end-users experiencing IT issues. The IT Analyst I will troubleshoot and resolve a variety of technical problems, including hardware and software issues, network connectivity issues, and other technical challenges....
-
Analyst IT Support I
2 months ago
Miami, United States Capstone Mining Full timeJob DescriptionJob DescriptionPOSITION PURPOSEThe IT Analyst I is responsible for providing excellent technical support and customer service to end-users experiencing IT issues. The IT Analyst I will troubleshoot and resolve a variety of technical problems, including hardware and software issues, network connectivity issues, and other technical challenges....
-
Workday System Analyst
1 week ago
Miami, United States Gravity IT Resources Full timeJob Title: Workday System AnalystLocation: Onsite/Hybrid, Miami, FL (4 days onsite)Job-Type: ContractReferral Bonus: +/- $100/MonthMust be US Citizen / Green Card Holder** No 3rd Parties**Position Overview:Gravity is actively looking for a skilled and experienced Workday System Analyst to help us optimize and maintain our client Workday platform. The ideal...
-
Workday System Analyst
7 days ago
Miami, United States Gravity IT Resources Full timeJob Title: Workday System Analyst Location: Onsite/Hybrid, Miami, FL (4 days onsite) Job-Type: Contract Referral Bonus: +/- $100/Month Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Must be US Citizen / Green Card Holder ** No 3rd Parties** Position Overview: Gravity is actively...
-
Workday System Analyst
1 week ago
Miami, United States Gravity IT Resources Full timeJob Title: Workday System AnalystLocation: Onsite/Hybrid, Miami, FL (4 days onsite)Job-Type: ContractReferral Bonus: +/- $100/MonthMust be US Citizen / Green Card Holder** No 3rd Parties**Position Overview:Gravity is actively looking for a skilled and experienced Workday System Analyst to help us optimize and maintain our client Workday platform. The ideal...
-
Workday System Analyst
1 week ago
Miami, United States Gravity IT Resources Full timeJob Title: Workday System AnalystLocation: Onsite/Hybrid, Miami, FL (4 days onsite)Job-Type: ContractReferral Bonus: +/- $100/MonthMust be US Citizen / Green Card Holder** No 3rd Parties**Position Overview:Gravity is actively looking for a skilled and experienced Workday System Analyst to help us optimize and maintain our client Workday platform. The ideal...
-
Service Desk Analyst
22 hours ago
Miami, United States RPL International Full time### Job Title: Service Desk Analyst**Overview:**Seeking a Service Desk Analyst to handle customer incidents and requests efficiently, log and track issues, and ensure a high-quality support experience.**Responsibilities:**- Address and resolve customer incidents promptly.- Log incidents in the service desk software.- Troubleshoot software and hardware...
-
QA Analyst- Miami, FL
3 weeks ago
Miami, United States Georgia IT Inc Full timeJob Title: QA Analyst Location: Miami, FL Duration: Contract Rate: DOE ( USC and GC holders are only preferred) Requirements: vailability to work 1-2 days a week on Client's site in Miami, FL (required); Experience as a QA Analyst (4-5 years); Experience with a test/defect management tool to load test cases, execute them, link test cases to...
-
Technology Support Analyst
4 days ago
Miami, United States Perez Art Museum Miami Full timeDescriptionJob Title: Technology Support Analyst Department: Technology Reports to: Director of Technology Position Overview:The Technology Support Analyst provides front-line IT support to all our internal customers and external vendors when applicable. This role requires strong technical skills, including in-depth knowledge of Virtual Desktop...
-
Technical Support Analyst I
3 days ago
Miami, United States Interaudi Bank Full time**Technical Support Analyst I - Miami Office** Under senior management guidance, the Technical Support Analyst I will execute tasks and assist in maintaining in-house desktop, and remote computer systems. **Responsibilities**: - Assist in preparing, maintaining, and upholding procedures for operating, logging, reporting, and monitoring systems and network...
-
Service Desk Analyst
6 days ago
Miami, United States Banesco USA Full timeJob Title Service Desk Analyst Banesco USA is seeking a Service Desk Analyst for our Service Desk unit. Primary Job DutiesResponsible for addressing and resolving basic incidents and requests made by the customer in a timely manner. Responsible for logging and keeping track of all incidents and requests into the service desk software with relevant...
-
Sales Support Analyst
4 weeks ago
Miami, United States UD Trucks Full timeSales Support Analyst Department :LAM (BP66500) JobOverview UD Trucks isknown for our pioneering technologies and products within the commercialautomotive industry. The Sales support function is responsible for end-to-end sales administration process, in its different stages, from productionand sales planning, production, logistics, order book and retail...
-
IT Support Specialist
4 days ago
Miami, United States BCA IT, Inc. Full timeBCA is a Managed IT Service Provider (MSP) with offices located in Miami, Orlando, & Dallas servicing small and mid-sized businesses. Our offerings include managed IT services, cloud services, managed security services, back-up and disaster recovery services as well as professional services that encompass special projects. As a trusted advisor, we take a...
-
Service Desk Analyst
6 days ago
Miami, United States Banesco USA Full timeJob DescriptionJob DescriptionJob TitleService Desk Analyst Banesco USA is seeking a Service Desk Analyst for our Service Desk unit.Primary Job DutiesResponsible for addressing and resolving basic incidents and requests made by the customer in a timely manner. Responsible for logging and keeping track of all incidents and requests into the service desk...