Fleet Dispatcher

Duties and Responsibilities:

Dispatches calls for emergency roadside to fleet personnel telephone or electronically in accordance with established guidelines.

Receives and manages calls relate to emergency and/or commercial road service utilizing a computer-aided call processing system.

Performs geographical location spotting, map reading and provides detailed instructions in determining member/customer location.

Monitors dispatched calls and takes action to resolve and correct service problems or potential problems.

Handles driver/customer escalations in accordance with established procedures.

Provides explanations to customers, as needed. Reports and documents any service issues.

Accepts payment from members/customers as appropriate.

Reconciles and resolves accounts payables/accounts receivables

Maintains related records and files.

Analyzing and resolving customer service problems

Effectively manage ETAs (Estimated Time of Arrivals) to ensure the provision of timely customer service

Manage and organize fleet service trucks maintenance and/or repairs.

Qualifications:

Excellent written and verbal communication

Ability to meet and exceed challenging goals

Positive Attitude and willingness to succeed

Work in a fast-paced environment

MUST be a Team-player

Excellent Problem-solving skills

Willingness and ability to work irregular hours, weekends and/or holidays.

Customer service experience

Benefits & Perks:

Hourly Wage + Bonus

Career Advancement

Health Insurance; Dental/Vision

Vacation

Holiday Pay

Expense Reimbursement