Fleet Dispatcher

2 weeks ago

Southfield, United States ARNAZ Automotive, inc. Full time
Job DescriptionJob DescriptionDuties and Responsibilities:
  • Dispatches calls for emergency roadside to fleet personnel telephone or electronically in accordance with established guidelines.
  • Receives and manages calls relate to emergency and/or commercial road service utilizing a computer-aided call processing system.
  • Performs geographical location spotting, map reading and provides detailed instructions in determining member/customer location.
  • Monitors dispatched calls and takes action to resolve and correct service problems or potential problems.
  • Handles driver/customer escalations in accordance with established procedures.
  • Provides explanations to customers, as needed. Reports and documents any service issues.
  • Accepts payment from members/customers as appropriate.
  • Reconciles and resolves accounts payables/accounts receivables
  • Maintains related records and files.
  • Analyzing and resolving customer service problems
  • Effectively manage ETAs (Estimated Time of Arrivals) to ensure the provision of timely customer service
  • Manage and organize fleet service trucks maintenance and/or repairs.
Qualifications:
  • Excellent written and verbal communication
  • Ability to meet and exceed challenging goals
  • Positive Attitude and willingness to succeed
  • Work in a fast-paced environment
  • MUST be a Team-player
  • Excellent Problem-solving skills
  • Willingness and ability to work irregular hours, weekends and/or holidays.
  • Customer service experience
Benefits & Perks:
  • Hourly Wage + Bonus
  • Career Advancement
  • Health Insurance; Dental/Vision
  • Vacation
  • Holiday Pay
  • Expense Reimbursement


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