Business Solutions Analyst

Position : Business Solutions Analyst
Location : Downey, CA, 90242
Business Solutions Analyst performs business systems analysis and is responsible for work that involves applying analytical processes to the planning, design and implementation of new and improved business information systems and business processes to meet the business requirements of customer organizations. The Business Solutions Analyst will perform needs analyses to define opportunities for new or improved business process solutions; conduct business process reengineering; conduct feasibility studies and trade-off analyses; perform as a liaison between internal and external customers; consult with customers to identify, refine and specify functional requirements, and translate functional requirements into technical specifications; develop overall functional and systems requirements and specifications; prepare business cases for the application of IT solutions; define systems scope and objectives; develop cost estimates for new modified systems; ensure the integration of all system components; e.g., policies, procedures, training material, databases, software and hardware; conduct performance and reliability testing of new solutions; plan and participate in systems implementation and provide post-implementation support; and ensure the rigorous application of information security/information assurance policies, principles and practices to the systems analysis process.
Skills Required The Business Solutions Analyst will possess knowledge and experience in structured analysis principles and methods; systems analysis and analytical principles, concepts, techniques and methods, including cost-benefit analysis methods; basic IT architecture and technical documentation methods; systems design tools, methods and techniques, including automated systems analysis and design tools sufficient to develop requirements and specifications for systems that meet business requirements; systems design standards, policies and authorized approaches sufficient to assist in identifying and specifying business requirements for new or enhanced systems and develop basic system specifications; system design precedents or alternative approaches sufficient to advise on the merits of proposed systems development projects; business processes, workflows and operations of customer organizations sufficient to apply a structured systems analysis approach to the design and development of new or enhanced applications; business process engineering concepts and methods sufficient to lead/conduct studies designed to identify potential improvements in the way IT is applied to key business functions; life cycle management concepts; internet and new IT technologies; and speak and write effectively and prepare effective reports.
Skills Preferred • Expert in leading ongoing reviews of business processes and supporting the development of optimization strategies • Strong knowledge and experience with Lean Six Sigma or other process improvement methodologies, Continual Service Improvement (CSI), Total Quality Management (TQM), Business Process Management (BPM), and other relevant methodologies. • Strong skill in gathering complex requirements, documenting, and managing requirements from stakeholders. • Ability to analyze business processes and interpret them into process maps to drive an IT-driven solution • Ability to identify problems, propose solutions, and implement effective strategies, • Strong skills using Visio to map out business processes (evidence required) • Seasoned PowerPoint and graphic arts projects and materials creator skills • Solid ITIL knowledge or ITIL-certified • Excellent written, verbal, and presentation skills • Strong knowledge of project management principles and the ability to contribute to project planning and execution. • Adept with communicating across the entire organization in a professional manner • Deft at communicating insights and plans to cross-functional team members and management • Knowledge of Robotic Process Automation (RPA) • Knowledge of KAIZEN and its five core 5 principles • Experience documenting and communicating project status related to IT projects.
Experience Required This classification must have a minimum of five (5) years of experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in business systems analysis and design.
Experience Preferred • Two years of experience using Lean Six Sigma to improve business processes with the outcome of faster lead times and cycle times. • Two years of experience producing value stream mappings. • Three years of experience developing swim lane diagrams and process flow diagrams of current state and to be business processes. • Two years of experience within the last three years completing multiple complex Business Requirements documents • Two years experience within the last three years, acting as a subject matter expert for ITSM/Enterprise Service Management projects • • Two years of experience within the last three years, of documented experience with evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing process improvement flows • There years of experience developing business requirements documents (BRD) and business process documentation. • Four years experience within the last five years, conducting meetings and presentations to share ideas and findings with a full range of stakeholders, customers, and executive management • Two years experience within the last three years, of demonstrable understanding of Process Improvement (CSI) • Two years experience within the last three years, using Visio to lean out business processes (evidence required) • Two years experience within the last three years, gathering critical information from various stakeholder meetings and producing effective agendas, minutes, and reports • • Two years experience within the last three years, translating business requirements into information systems requirements that lead to final product design requirements • Two years experience within the last three years, working at an organization with large, diverse service offerings and an understanding of the Service • Two years experience within the last three years, of documented experience working with Service Management solutions • One year of experience implementing KAIZEN methodology and its five core 5 principles
Education Required This classification requires the possession of a bachelor's degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Education Preferred Bachelor of Science in Computer Information Systems or related field; completion of industry-specific IT training programs; or years of experience in IT roles, such as software development, business analyst, or project management. Current Lean Six Sigma Black Belt Certification preferred, ** ITIL V4 foundations certificate
Additional Information Candidates scheduled for an interview will need to provide examples of self-designed business process flows and ITSM process flows; examples of customer communications, PowerPoint decks, and meeting minute materials. Overtime will be on an as-needed basis. This is a hybrid position with two days onsite per week with additional as-needed onsite days based on business needs.