Support Analyst

4 weeks ago

West Des Moines, United States ITAGroup Full time
POSITION DESCRIPTION

The Support Analyst II ensures client and participant satisfaction on all aspects of program operations from a prepaid perspective and acts as the Award Services subject matter expert for assigned programs. They are experts in understanding the prepaid systems and can guide various audiences in program and card best practices. The SAII works collaboratively with program teams to ensure seamless, timely, and high-quality program execution and operation.

POSITION REQUIREMENTS
  • Bachelor’s degree preferably in Business Administration, Management Information Systems, Accounting or a related field or equivalent work experience.
  • Minimum of two to three years’ work experience in a related field, customer service or retail industry.
  • Understanding of Web site administration processes and procedures.
  • Ability to analyze custom and system-generate reports to identify results, strengths and deficiencies with client programs.
  • Ability to understand internal and external systems and applications and the ability to relate experiences and past solutions to new situations as well as understanding the flow of processing and the impacts of change.
  • Ability to use data analysis techniques to conduct system research and system testing.
  • Proficient skill in Microsoft Office Suite, including Outlook, Word, Excel and Access. Ability to quickly adopt other products.
  • Ability to understand accounting concepts including reconciling high level financial data, creating calculations to ensure accuracy or validate data outputs, debit/credits and comprehension of program margin inputs/calculations.
  • Experience in performing detail-oriented tasks requiring a high degree of accuracy and organization.
  • Ability to think analytically and communicate the outcome of that thought process to others in an understandable fashion.
  • Effective interpersonal skills with ability to work in a team environment with a high degree of professionalism.
  • Strong problem-solving and decision-making skills required.
  • Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
  • Ability to work the time necessary to complete projects and/or meet deadlines.

To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.

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