Technical Product Specialist
2 weeks ago
JOB TITLE: Technical Product Specialist
Location: Houston, Texas, United States, 77041
Job Description:
Roles & Responsibilities
Expectations:
• A strong technical aptitude with customer service, interpersonal and organizational skills being a necessity.
• Must be able to effectively manage multiple projects with a number of different customers simultaneously.
• Self-motivated - an ability to work independently and push oneself to achieve more.
• Excellent written and verbal communication skills
• Confident, articulate, and professional speaking abilities (and experience)
• Ability to solve practical problems and deal with a variety of unknown variables working toward solving issues related to customer demands, complaints, and general needs.
• Ability to understand and calculate figures and total amounts for such issues as discounts, commissions pro-rata, percentages, and sales order dollars.
• Ability to make decisions regarding the handling of customer issues as outlined by company policy.
• Ability to meet deadlines and prioritize workload.
• Candidate should be able to sit, stand, walk, stoop, kneel, crouch or crawl, climb or balance carried loads of ten pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to operate a scanning device, computer, copier, fax machine and telephone, etc.
• Ability to prove technical aptitude (test may be provided).
• To direct technical product specification and pricing information to the customer with support from Encon Sales, Production and Engineering departments.
Minimum Qualifications
Qualifications:
• 2-5 years of experience.
• Technical training school diploma or certificate in STEM field. (Minimum 4+ years related industry background may be acceptable in lieu of education requirements).
• Must be able to work on Encon provided ERP computer programs.
• Experience with Microsoft Office suite.
Required Skills
Customer Service customer experience
Work Authorization
US Citizen
Green Card
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