Product Specialist

2 weeks ago


Houston, United States Mercedes-Benz of Houston Greenway Full time

Overview:Position OverviewThe Product Specialist has the opportunity to interact with hundreds of customers to help guide them in their vehicle purchase. This could be through an Internet-lead, a phone call or a customer who walks in to the store. The goal is to create an exceptional vehicle-buying experience to build customer loyalty to AutoNation.Who Would I Interact With?This position interacts daily with Customers, Sales Managers, other Sales Associates, Financial Services Managers, Service Managers and Service Advisors, just to name a few.What are the day-to-day responsibilities?Welcoming customers and listening to their needsUsing a consultative selling process to match the best vehicle to the Customer needsCreating a great vehicle delivery experience for the CustomerFollowing up with Customers to ensure satisfactionProspecting through referrals and other creative approachesSetting and achieving targeted sales goalsGaining superior product knowledge to effectively help CustomersTransition Customers to the Service Department to support their ownership experienceProviding an exceptional customer experience to drive loyaltyHow will I know if I am successful?The performance of a Product Specialist is measured by achieving:Targeted unit sales and gross profitTargeted Customer Satisfaction IndexWhat are the requirements for this job?High School diploma or equivalentProven ability to provide an exceptional customer experienceAbility to set and achieve targeted goalsPrior sales experience preferred but not requiredDemonstrated communication and interpersonal skillsOrganization and follow-up skillsExperience and desire to work with technologyValid in-state drivers license and have and maintain an acceptable, safe driving recordWhat are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Product Specialist role. Opportunities may include:Sales ManagerFinancial Services ManagerService Advisor#J-18808-Ljbffr

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