Sales Associate
4 weeks ago
We are seeking a Sales Associate to join our team
The
Sales Associate
role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as exceeding sales expectations. Ideal candidate has strong customer service skills and a few years sales experience, ideally in the fitness industry. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.
JOB DUTIES INCLUDE :
Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
Maintains accurate records using established OTF sales systems
Conducts telephone inquiries/follow up calls/customer care calls
Leads OTF studio previews with prospects and/or fitness program holders
Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
Must be able to participate in 2 OTF scheduled workouts per week
Maintains an organized and clean lobby/front desk area
Responsible for processing accurate cash and credit card transactions
Follow up and follow through activities with all prospective clients
Must prospect outside the studio for at least 1 hour per shift
Responds immediately to member requests, inquiries and concerns
Proper onboarding all OTF clients through the use of Client Intake Forms and FP Agreements
Works closely with Fitness Team to ensure that processes are fulfilled
Responsible for attending and participating in all relative OTF training programs
Establishes and maintains an effective referral program
Required to attend two monthly team meetings
JOB QUALIFICATIONS :
Excellent customer service skills
- Previous sales experience with strong sales skills (experience working in a sales quota bearing structure highly preferred) - Solid verbal and written communication skills required - Able to multi-task and excel in a busy environment. - Highly functional computer skills required – MS Office basic programs (Word, Excel), Internet, Basic computer program software use - Health & Fitness minded people strongly preferred
Ability to work and function in an ORANGE TEAM
environment (Orange is more than a just a color, it’s an attitude)
Flexible to work day, evening and/or weekend hours as needed
High school diploma required
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