Field Dispatcher

Job Title: Field Dispatcher

Reports To: Service Manager

Job Summary:

Responsible for maintaining the scheduling of all field work, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing company’s policies and procedures.

Responsibilities:
• Coordinate field repairs, services, and maintenance of equipment
• Direct troubleshooting, inspection, repair and testing of equipment in the field
• Develop and maintain repair schedules for all field personnel on daily basis
• Create work orders and oversees ordering of necessary parts and materials, providing all pertinent information to service department administrative assistant for closing of work orders and invoicing
• Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtains customer approval for these services
• Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services
• Oversee maintenance condition of all rental units in the field
• Responsible for receiving, pre-delivery and delivery condition of all new equipment in the field, maintaining all necessary records
• Provide schedules for outside vendors and manufacturers
• Responsible for Specialized Tooling utilized in the field, condition of tools, maintenance and updating
• Track the failed parts removed from all machines in the field – customer, internal, or warranty repairs within company guidelines
• Oversee maintenance of field technician service trucks, lube trucks and other service department vehicles for safety, repairs, and maintenance

Education/Experience/Skill:
• Associate Degree or equivalent experience
• Five years’ experience as a heavy equipment technician
• Excellent written and verbal communication skills
• Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems
• Knowledge of company’s parts order system and work order system
• Proficient in Word, Excel and other software programs
• Excellent organizational skills