Manager, Information
3 weeks ago
OVERVIEW:
The Manager, Information & Referral supervises Information & Referral Specialists and Team Leads within the 211 Texas/United Way HELPLINE department. The Manager assists with talent development efforts within the department, including, but not limited to, recruiting, training, and performance management. Coordinates with the Senior Manager on scheduling staff to meet incoming call volumes as well as ensure the scheduling system is updated accordingly. Monitors calls for quality assurance purposes based on Inform USA service delivery standards, relays feedback monthly and conducts performance appraisals of I&R Specialists. Serves as on-call supervisor after hours and on weekends on an alternating basis with Managers and/or Directors.
PRINCIPAL DUTIES & RESPONSIBILITES:
- Supervises Team Leads and Call Specialists, providing month call monitoring, on-going feedback, and evaluations of their work. Coaches staff on how to answer calls or respond to other channels (email, text, or chat) according to professional standards and protocols. Assists with production and implementation of general training for current and incoming call center staff. Ensures that qualified staff are prepared to pass the Inform USA certification examination, and that new staff certify as soon as eligible.
- Actively coordinates 211 Texas/United Way HELPLINE activities and services in key focus area, providing training in area of expertise and serving as United Way representative to key internal and external committees/collaborative groups. Oversees staff scheduling to ensure proper coverage at all times. Assumes on-call supervisory coverage after hours and weekends and troubleshooting for call center issues on an alternating basis with Managers and Directors.
- Answers 211 calls (minimum of five hours weekly) to maintain familiarity with current caller issues and concerns; assists I&R Specialists with difficult calls; responds to special campaign information and referral requests.
- Assists with other duties and special projects as assigned. Must perform external speaking engagements, lead tours and participate in local outreach events, and participate in regional and national information and referral professional organizations. Other duties include disaster response. As an essential employee, may be required to work extended hours and/or times other than usual.
-
Manager - Information Technology
2 weeks ago
Houston, United States Houston Forensic Science Center Full timeJob DescriptionJob DescriptionReporting to the Director of Research, Technology, and Development, the Manager-Information Technology (IT) will plan, coordinate, and oversee IT operations within HFSC. The IT Manager is also accountable for the security of the organization's information systems, including cybersecurity concerns. The successful candidate...
-
Manager, Information
3 days ago
Houston, United States United Way of Greater Houston Full time**OVERVIEW**: The Manager, Information & Referral supervises Information & Referral Specialists and Team Leads within the 211 Texas/United Way HELPLINE department. The Manager assists with talent development efforts within the department, including, but not limited to, recruiting, training, and performance management. Coordinates with the Senior Manager on...
-
Manager, Information Systems
4 days ago
Houston, United States DePelchin Children's Center Full timeJob DescriptionJob DescriptionPosition: Manager, Information SystemsClassification: Full-time, Exempt Reports to: Vice President, IT, HIPAA and Cyber SecurityLocation: Houston, TXBenefits: Robust...
-
Information Management Manager
1 month ago
Houston, United States ACODEV Full timeProfil You have a university degree in computer science specialising in data/information management . You have at least 3 years’ experience in Information Management and/or MEAL with at least 1 year in a management position. You have practical experience in facilitation and/or design of training and skills development. You are proficient in the use of...
-
Project Information Manager II
4 days ago
Houston, United States Wood plc Full timeJob Description The Project Information Manager is responsible for the overall project administration in areas of data and document control (home office and field). Plans and controls the implementation of a project information management strategy that may extend to global execution. Supervises a staff of Document Control and Data Management personnel....
-
Business Analyst- Information Management
4 days ago
Houston, United States Mott MacDonald Full timeBusiness Analyst - Information Management **Country**:United States**Position Location**:Houston, TX / Iselin, NJ**Contract Type**:Regular (US only)**Work Pattern**:Full Time**Sector**:Corporate services**Discipline**:Other**Job Ref**:2157**Recruiter Contact**:Sofiya Bula- Role Purpose- - Key Responsibilities: - Requirement Gathering: Actively engage with...
-
Information Technology Sr Manager
1 day ago
Houston, United States Halliburton Full timeWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the...
-
Senior Manager, Information Security
1 month ago
Houston, United States HCSS Employer, Inc. Full timeJob DescriptionJob Description Senior Manager, Information SecurityWe’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that help streamline their operations. Our mission at HCSS is helping customers achieve excellence through our proven, customer-centric, end-to-end solutions and...
-
Information Technology Manager
3 days ago
Houston, United States WWT International Full timeJob Title: Information Technology Manager (Global)Department: CorporateLocation: Houston, TX USAReports to: PresidentBasic Function The Information Technology Manager will plan, direct, and manage the IT Department to ensure the development and implementation of cost-effective systems, infrastructure, and secure operations to meet current and future business...
-
Information Technology Manager
4 days ago
Houston, United States WWT International Full timeJob DescriptionJob DescriptionJob Title: Information Technology Manager (Global)Department: CorporateLocation: Houston, TX USAReports to: PresidentBasic Function The Information Technology Manager will plan, direct, and manage the IT Department to ensure the development and implementation of cost-effective systems, infrastructure, and secure operations to...
-
Records and Information Management Specialist
1 month ago
Houston, United States Veterans Health Administration Full timeSummary The incumbent serves as a Records and Information Management Specialist - Facility Records Officer and will ensure that institutional federal records of vital, historical, fiscal, and legal value are identified and preserved in accordance with federal laws, regulation, directives, and policies. Duties Duties include, but may not be limited...
-
Information Technology Project Manager
1 week ago
Houston, United States World Technologies, Inc Full timeProject Manager, Information Technology, develops, implements, and maintains the tools and systems utilized by the teams supporting our LNG plants. This person will complete feasibility studies, select solutions, and design and implement business-driven technology applications and tools. He or she will have project management responsibility, including...
-
Information Technology Project Manager
1 week ago
Houston, United States World Technologies, Inc Full timeProject Manager, Information Technology, develops, implements, and maintains the tools and systems utilized by the teams supporting our LNG plants. This person will complete feasibility studies, select solutions, and design and implement business-driven technology applications and tools. He or she will have project management responsibility, including...
-
Information Technology Project Manager
13 hours ago
Houston, United States World Technologies, Inc Full timeProject Manager, Information Technology, develops, implements, and maintains the tools and systems utilized by the teams supporting our LNG plants. This person will complete feasibility studies, select solutions, and design and implement business-driven technology applications and tools. He or she will have project management responsibility, including...
-
Information Technology Project Manager
7 hours ago
Houston, United States World Technologies, Inc Full timeProject Manager, Information Technology, develops, implements, and maintains the tools and systems utilized by the teams supporting our LNG plants. This person will complete feasibility studies, select solutions, and design and implement business-driven technology applications and tools. He or she will have project management responsibility, including...
-
Information Technology Manager
3 days ago
Houston, United States Lyte Fiber, LLC Full timeAs a pivotal internal IT operational leader and technical subject matter expert, this position holds the key to managing all aspects of IT operations, spanning both cloud and on-premises infrastructures. The role of strategic oversight of Lyte Fiber servers, databases, networks, and security systems is crucial to ensuring operational excellence and alignment...
-
Information Technology Manager
4 days ago
Houston, United States Lyte Fiber, LLC Full timeAs a pivotal internal IT operational leader and technical subject matter expert, this position holds the key to managing all aspects of IT operations, spanning both cloud and on-premises infrastructures. The role of strategic oversight of Lyte Fiber servers, databases, networks, and security systems is crucial to ensuring operational excellence and alignment...
-
Information Technology Manager
4 days ago
Houston, United States Lyte Fiber, LLC Full timeAs a pivotal internal IT operational leader and technical subject matter expert, this position holds the key to managing all aspects of IT operations, spanning both cloud and on-premises infrastructures. The role of strategic oversight of Lyte Fiber servers, databases, networks, and security systems is crucial to ensuring operational excellence and alignment...
-
Program Coordinator Information Manager
4 days ago
Houston, United States Unified Business Technologies Full timeJob Description Job Description The Program Coordinator shall perform independent support services to satisfy the operational objectives of the Guam Program Management Office (GPMO). The primary objective is to provide contractor services and deliverables through the performance of program coordinator services duties as the subject matter expert (SME) in...
-
Houston, United States Texas Southern University Full timePosting Number TSU203095Official TSU Title Manager, Information Security, and Identity OperationsGrant Title N/AJob Description Summary / TWC SummaryThe role of the Manager of Information Security is to drive the implementation of security strategy, mitigate emerging threats and vulnerabilities, and providing protection for our organization’s interests....