Technical Support Spec I
2 weeks ago
Technical Support Specialist II is to oversee and maintain computer hardware and software systems. Specialist aid in resolving technical issues concerning client's daily operation or software infrastructure. A Technical Support Specialist II will also support computer software integration by diagnosing and troubleshooting common problems.
JOB REQUIREMENTS
Minimum Education
• High School Diploma or GED
Minimum Work Experience
• None
Required Licenses/Certifications
• N/A
Required Skills, Knowledge, and Abilities
• Written and oral communication skills
• Ability to use critical thinking skills to analyze and solve problems
• Ability to manage multiple deadlines and tasks
• Ability to work successfully in a team environment
• Occasional night, weekend, and holiday work
• Occasional off-campus and overnight travel for site visits and training
• Customer service or helpdesk experience helpful
• Familiar with Microsoft Office products including Excel, Word, and PowerPoint
• Meets all criteria of Tech I
• Develop and create documentation and support materials
• Escalate application issues to appropriate IT personnel and provide appropriate documentation of troubleshooting steps
• Develop and edit customer and technical support knowledge base documentation
• Monthly Technology Report
• Manage projects as assigned
• Extensive knowledge of hardware deployments, installations and troubleshooting
• Software installation and troubleshooting (OS, IE, Java, etc)
• Knowledge of Microsoft operating system (Windows 7/10/ltsb, etc)
• Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
• Assist with Computer, thin client, laptop, iPad, tablets and printer deployment and imaging.
• Knowledge of mobile tracking software (unlocking devices in Absolute)
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