Product Support Engineer

3 weeks ago

Maryland Line, United States Brandes Associates Full time
Overview

BAI, a defense contractor is seeking a Product Support Engineer (PSE) to join its Agile Empowerment Technologies (AET) product group supporting mission-critical messaging gateway systems for U.S. intelligence and DoD personnel. Our current Product Support Engineer is ready to take the next step in their career with AET, so we are opening the door and looking for a candidate ready to take the next step in their own career.

The Product Support Engineer works directly on-site supporting the mission and acts as the Tier III technical support for all AET products on-site. The PSE is the primary interface between our customers' operational team and AET's support and development team. Are you able to conduct root cause analysis and determine not only where but why issues may arise? Do you enjoy working in both Linux and Windows environments? Are you ready to work with not only servers, but Java applications, Databases, Web Sockets and APIs? We are looking for you

The PSE will be on site at government installations during normal business hours to provide systems support and will be intimately familiar with all architecture and systems software requirements for AET's software. When needed, the customer can call after hours for critical support.

Responsibilities

• Install, update, configure, administer, troubleshoot, and monitor multiple Linux and Windows virtual machines running open-source and custom Java applications
• Work directly with software engineers who develop and design the products as needed, to fix product bugs or other issues that may need additional support
• Test and evaluate new software releases for suitability prior to deploying them in a production environment
• Implement and manage configuration management practices that align with the customer's enterprise
• Perform on site backup and recovery operations to include disaster recovery
• Provide direct knowledge of customer requirements and ensure that all requirements are being documented and relayed correctly
• Collaborate with engineers and software developers to vet design solutions and ensure the compatibility of system components with the customer's environment
• Conduct advanced technical troubleshooting to determine what component is failing
• Create and maintain Standard Operating Procedures for uncommon or recurring issues
• Provide weekly status reports on project status, schedule, and issues encountered

Qualifications

  • All candidates must be U.S. citizens and have at a minimum a TS/SCI with a FSP.
  • Three (3) years of relevant work experience in a customer facing role as a system integrator, system administrator, or system engineer
  • DoD 8570 Compliant certifications (Comptia Network+ or Comptia Security+)
Desirable Traits & Qualifications
  • DoD organizational messaging experience is very desirable but not required
  • Ability to read and diagnose issues from log files and system errors
  • Strong troubleshooting skills
  • Experience administering and troubleshooting Java Applications
  • Knowledgeable and comfortable with the Linux Command Line (Bash)
  • Bash Scripting
  • Able to read JavaScript
  • Able to execute entry level SQL Queries with MySQL or MSSQL
  • Experience installing, configuring, or maintaining webservers like Jetty, Apache, or IIS
  • Clear understanding of networking, sockets, and web methods
  • Strong understanding of PKI, certificate, and key management
The Company

Agile Empowerment Technologies (AET), a division of Brandes Associates, supplies innovative messaging and systems integration software solutions, and advanced search and profiling analysis tools. Our products are specifically developed to equip the Intelligence Community, DoD, and other users with revolutionary data integration and analysis capabilities.

AET offers excellent salaries and robust benefits packages for all employees. You will enjoy our employee-friendly policies and programs, including company sponsored paid time off, 401(k) matching, medical and dental insurance, flexible spending accounts, as well as life and disability insurance benefits. Formal and on the job training will be provided for all new hires.

Brandes Associates is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities.

  • Mid and Senior Level Help-Desk Support Specialists

    2 weeks ago

    Maryland Line, United States Falcon IT & Staffing Solutions Full time

    16th April, 2024Role: Mid and Senior Level Help-Desk Support Specialists. Location: Fort Meade, MD. Job Description: We are searching for proficient Cyber Systems Support Specialists (Help Desk Support Specialists) to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platform. The position involves documenting,...

  • Mid and Senior Level Help-Desk Support Specialists

    1 week ago

    Maryland Line, United States Falcon IT & Staffing Solutions Full time

    20th May, 2024Role: Mid and Senior Level Help-Desk Support Specialists. Location: Fort Meade, MD. Job Description: We are searching for proficient Cyber Systems Support Specialists (Help Desk Support Specialists) to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platform. The position involves documenting,...

  • Integration Engineer

    2 weeks ago

    Maryland Line, United States SW Complete Full time

    Job Description: Provide configuration management support to a High performance Computing Integration Engineering Team. The Configuration Manager will be responsible for design, development and execution of configuration management processes for developmental systems. The CM3 will create and maintain configuration baselines, recommend and/or use automated CM...

  • Network Systems Engineer III

    5 days ago

    Maryland Line, United States Chiron Technology Services Full time

    Overview Chiron Technology Services, Inc. currently has an Network Systems Engineer III career opportunity in the Annapolis Junction, MD area. An active TS/SCI w/Polygraph Clearance is required for this position. ResponsibilitiesDesign and integrate various functions of network equipment into functional systems using international, U.S., and military...

  • Sr Software Engineer

    7 days ago

    Maryland Line, United States Kaygen Full time

    KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries. Job Title: Sr Software...

  • Software Engineer IV

    5 days ago

    Maryland Line, United States Chiron Technology Services Full time

    Overview Chiron Technology Services, Inc. currently has an Software Engineer IV career opportunity in the Annapolis Junction, MD area. An active TS/SCI w/Polygraph Clearance is required for this position. ResponsibilitiesWork on a team that develops and manages a software product related to discovering new mobile data related to the mission. Develop...

  • Systems Engineering Manager

    4 days ago

    Maryland Line, United States T2S Solutions LLC Full time

    Summary T2S Solutions currently has an opening for an accomplished and innovative Systems Engineering Manager with extensive experience in software development, network design, hardware and system integration, and technical oversight across multiple projects. The ideal candidate will possess expertise in multiple engineering disciplines such as hardware,...

  • Platform Engineer

    7 days ago

    Maryland Line, United States Ageatia Global Solutions Full time

    Platform Engineering is responsible for the implementation, 24x7 operational support, automation, availability, and performance management of the CareFirst cloud platforms and the on-premise virtualization platforms and virtualization infrastructure. The candidate is required to support engineering team projects and facilitate technical design discussions as...

  • Systems Integration Engineer

    5 days ago

    Maryland Line, United States SW Complete Full time

    Company Description Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made up of talented, dedicated staff to provide a broad range of services to the defense, intelligence and health care industries. In an ultra-competitive environment, Synergy ECP has thrived by...

  • Network Engineer

    2 weeks ago

    Maryland Line, United States Falcon IT & Staffing Solutions Full time

    02nd May, 2024 Role: Network Infrastructure Architect/Engineer. Location: Baltimore, MD/Woodlawn, MD (Remote Temporarily). Job Description: • DNS/IPAM; Firewalls; NAC; load balancing; DDoS mitigation, tapping/sniffing infrastructures; NTP; AWS (Preferred), Azure, or Google Cloud, WAN, LAN, IPv6, TCP/IP, VPN, Ethernet Skills; EIGRP, BGP4, RIP, VPLS, MPLS;...

  • Sr. Front-End Engineer

    2 weeks ago

    Maryland Line, United States Falcon IT & Staffing Solutions Full time

    08th May, 2024Role: Senior Front-End Engineer Location: Baltimore, MD (Hybrid). Job Description: • Team Collaboration and Stand-ups: Participate in periodic team stand-ups to discuss task progress, address any impediments, and align on goals. • Development of New Components: Engage in the development of new web components and enhancements, focusing on...

  • Network Engineer

    2 weeks ago

    Maryland Line, United States Falcon IT & Staffing Solutions Full time

    02nd May, 2024Role: Network Infrastructure Architect/Engineer. Location: Baltimore, MD/Woodlawn, MD (Remote Temporarily). Job Description: • DNS/IPAM; Firewalls; NAC; load balancing; DDoS mitigation, tapping/sniffing infrastructures; NTP; AWS (Preferred), Azure, or Google Cloud, WAN, LAN, IPv6, TCP/IP, VPN, Ethernet Skills; EIGRP, BGP4, RIP, VPLS, MPLS;...

  • Product Support Analyst Senior

    5 days ago

    Maryland, United States Precise Systems (MD) Full time

    As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs...

  • Software Engineer

    4 days ago

    Maryland Line, United States SW Complete Full time

    Company Description Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made up of talented, dedicated staff to provide a broad range of services to the defense, intelligence and health care industries. In an ultra-competitive environment, Synergy ECP has thrived by...

  • Security Engineer

    2 weeks ago

    Maryland Line, United States Ageatia Global Solutions Full time

    Execute security governance and compliance leadership through the design and implementation of security policies, procedures, guidelines, and standards to maintain the confidentiality, integrity and availability of information systems and data. Represent Information Security from Security Governance and Compliance perspective. Design, implement, and...

  • Cloud FinOps Engineer

    2 weeks ago

    Maryland Line, United States C4 Technical Services Full time

    Cloud FinOps Consultant Remote Skills, Experience And RequirementsKey Qualifications: 10+ years of progressive IT Operations or Applications Development leadership experience In-depth leadership experience with AWS including architecture, services and cost management Track record delivering complex solutions with automation, CI/CD and self-healing...

  • ETL QA Lead

    2 weeks ago

    Maryland Line, United States Infinite Computer Solutions Full time

    Job descriptionMust Have At least 10+ years of work experience in Quality Engineering (Testing) in Data platforms Preferred healthcare domain experience Experience in leading and testing large scale, complex Data Modernization initiatives Led Data Platform migration projects such as from Cognos to PowerBI, etc. Automation first mindset Coordinating with Data...

  • Outside Sales Engineer

    2 weeks ago

    Maryland Line, United States Flow Control Group Company Full time

    Company: AccentPDIR About Us For more than 50 years AccentPDIR has been serving the water industry as a leading distributor and value-added service provider. The 2016 merger of Accent Control Systems and PD-IR Instruments brought together two leading companies in the industry with successful histories servicing customers. Together as AccentPDIR, we offer...

  • .Net Full stack with Angular 12/ UPS

    2 weeks ago

    Maryland Line, United States ShiftCode Analytics Full time

    Contract until 12/29/2023 Temporary remote. (2 months) Onsite will be required in Timonium, Maryland 21093 Interview Mode: video interview Job Description: Full stack Developer for Agile Team involves Phases: Feasibility, Analysis/Design, Code, Unit, Build, System, Integration, Deployment, Production Support. Tasks will include providing technical direction...

  • Data Ananyst Documentation Coordinator

    2 weeks ago

    Maryland Line, United States Precision Resources Company, Inc. Full time

    Dicumentation Coordinator \ Data Insight Analyst 1 Duration: 6 Months + 5-40 (preferred) or 9-80 work week Pay $30 - $35\hr Job Description: Responsible for production support engineering with respect to picking up component data packages from receiving inspection, reviewing data packages against documented requirements, scanning and uploading data packages...