Applications Engineer

4 weeks ago

Phoenix, United States Randox Laboratories Full time


Phoenix, Arizona

Applications Engineer - USA - Phoenix, Arizona (Job Ref: 24I/APPX)



As an Applications Engineer at Randox you will be responsible for providing technical support to customers, maintaining and servicing medical devices, verifying and managing supplier changes and supporting engineer documentation. You will work closely with other members of the customer service team to ensure that customer needs are met efficiently and effectively, while adhering to regulatory requirements for the medical device industry.

Specific to the ARDS project in the US, we require an applications engineers in both east and west to support the current and upcoming placements. The customer has requested monthly courtesy visits. Currently 18 sites, with potential for 30 in total. These staff would be dedicated to these sites, building up strong relationships, and could assist with other technical/engineering requirements within the US as needed.

The Role:

  • Implementation of quality control on Rx Series clinical chemistry instruments
  • Installation of Rx analyzers on customer sites
  • Extensive travel across USA
  • Deliver training in the operation and basic maintenance of analyzers to internal staff and external customers
  • Reviewing technical documents including clinical equipment manuals
  • Validation of analyzer products and reviewing IQ,OQ,PQ document
  • Providing technical and customer support
  • Fault-finding and troubleshooting assessing equipment malfunctions effectively
  • Adherence to company Positive work Environment Policies, health & safety procedures, and the maintenance of a safe working environment

Associated Skills:

  • Ability to operate various analyzers and analytical instrumentation
  • Record analytical data accurately
  • Be highly motivated and have the ability to work by themselves and as part of a multi-disciplined team
  • Understanding laboratory standards requirement

The Candidate:

Essential:

  • Bachelor's degree or equivalent in Science, Biomedical, Electrical or Mechanical disciplines.
  • Strong problem solving and critical thinking skill, with the ability to quicky identify and resolve technical issues
  • Detail orientated, with ability to maintain accurate records and documentation, adhering to regulatory requirements
  • Self-motivated, with ability to work independently and as part as a team
  • Ability to prioritize and manage multiple projects and tasks at once
  • Excellent communication and interpersonal skills, with ability to build and maintain strong relationships with customers and internal teams

Desirable:

  • Experience in computer hardware
  • Previous experience with laboratory equipment and devices (clinical/immunoassay)
  • Previous experience in maintenance of electrical or medical equipment
  • Previous experience working in a regulated environment
  • Previous experience working in a laboratory
  • Experience of a variety of medical instrumentation
  • Experience of engineering 



About Randox:

An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories has been the heartbeat of the UK's National COVID Testing Program throughout the pandemic.   In early 2020, Randox recognized the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus.  Testing at scale commenced within weeks to support the UK's National Testing Program and private clients alike.  Through the enormous effort and commitment of its staff, Randox is currently operating at a capacity of 180,000 COVID-19 samples per day, making it the most productive laboratory in the UK and Ireland and among the very largest in Europe.

Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.

Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high caliber applicants with scientific, engineering, software and broader business skills - including sales, marketing, logistics, finance and many more.  Join the Randox team and play your part in improving the health of millions.


Randox Laboratories Limited is an Equal Opportunities Employer.

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