Help Desk Specialist
2 weeks ago
A client in the Franklin, TN area is looking for an entry level candidate to help with the overload of calls for their service desk. This role will strictly be answering calls and assisting with user queries from internal employees. This Help Desk Specialist will play a crucial role in providing fast and effective technical support to teams, ensuring smooth functioning of digital infrastructure, and assisting users with their technology-related needs. If needed, they will escalate major software issues to vendors or technicians for service. They will conduct computer diagnostic tests to resolve issues and provide technical support.
Must Haves:
- Bachelor's degree in IT
- Motivated and reliable
Plusses:
- Help desk experience
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