Temporary Fixed Term Housing Coordinator

4 weeks ago

New York, United States The New School Full time

The Fixed Term Housing Coordinator plays a critical support role for Housing by ensuring smooth day-to-day operations, adherence to university policies & coordination within the office and will support various responsibilities within the central office and the residence halls. Candidates will have some experience working in a fast-paced, creative environment; and a commitment to the values and practices of equity, inclusion, and social justice. This position requires organizational and troubleshooting skills; and the ability to perform a variety of complex and diverse tasks.This is a fixed term for approximately 30 weeks between December 2023 through and June 2024. The Fixed Term Housing Coordinator will work from our Greenwich Village campus for 35 hours each week. Please see The New School COVID Community Guide for more information about the requirements to access campus.This position is a Local 1205 Clerical Unit position covered by a collective bargaining agreement between Local 1205 Teamsters and The New School.The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment. RESPONSIBILITIESProvide front desk customer service to residential students and their families regarding housing-related inquiries; Respond to questions and requests for support that come through the non-person Housing email account.Conduct walk-throughs of residential spaces to ensure readiness for each scheduled check-in, partnering with Buildings and Facilities to assess and address any concerns in the spaces.Assist with the processing of housing related expenses and invoices.Assist with Associate Director of Housing Operations and Assistant Director of Housing Operations with housing management software.Assist in any room assignments, including updating building rosters and ensuring accurate billing using StarRez and Banner.Assist staff to ensure proper billing for damages, cancellation fees, and deposit releases using StarRez and Banner.Create basic marketing materials for the Housing and Residential Education department and social media content for Opening, Closing, Housing Selection, Room Change, Health and Safety Inspections.Assist Housing Operations in reporting, analysis, and set-up of Modules within StarRez.Create a marketing calendar for the upcoming academic calendar and map out marketing initiatives.Assist with Census verification, Room Changes, and Health and Safety Inspections.Other duties as assigned.MINIMUM QUALIFICATIONSExperience with customer service, demonstrating interpersonal, oral and written communication skillsMust be available for in-person work at Greenwich Village campus in adherence with COVID health and safety guidelinesSelf-starter with an interest in working in a highly collaborative team environmentCommitment to EISJ values and practices in their workStrong attention to detailGood customer serviceWORK MODEOn-Campus Position - Employees in this position are expected to work on-campus during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely. #LI-HybridHOURLY RATE$28.20 per hourWe look forward to receiving your application

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