Windows Engineer

Description:

Deliverables or Tasks:

Working with the Unit Manager, provide Senior Level Windows Server setup, administration, configurations, and automated implementations.

Working with the Unit Manager, assist in planning, design, implementation, and operation of Windows and Virtual infrastructure projects and participate in the specification of business requirements and implementation plans. Assist in supporting Client's Microsoft Windows Server environments services and resources for optimal efficiency, functionality, security and management.

Help support Client's VMWare Virtualization environments services and resources for optimal efficiency, functionality, security and management.

Responsibility will include but not limited to: Systems Center Operations Manager (SCOM) infrastructure, MS Orchestrator, Script development, Group Policies, DNS and DHCP infrastructure.

Will be assisting with server migrations between on-premise hosts to Amazon AWS.

Provide operational support and experience with managing the virtualized infrastructures.

Participate in capacity planning and Disaster Recovery

Help define, improve promote architecture and standards based on ITIL best practices

Assist and support all development and troubleshoot complex application issues

Provide on-site and remote technical assistance to other team resources and to customers

Provide infrastructure design, implementation planning, deployment support, software strategy, system troubleshooting, performance engineering, and optimization and maintenance strategy.

Provide technical guidance, knowledge transfer and mentorship to Client internal engineering peers as required and lead technical staff responsibilities.

Drive requirements and technical due-diligence and infrastructure design.

Secures server systems by establishing and enforcing policies; defining and monitoring access.

Accomplishes information systems and organization mission by completing related results as needed.

Mentoring & Skill Enhancement:

Mentoring and Skills Enhancement of Client employees by Supplier Personnel resources are considered an integral part of this engagement. Supplier Personnel will work in a collaborative fashion with Client Contract Executive to create and provide a specific training to designated Client employees in those areas of Client's systems in which the Supplier Personnel has knowledge and expertise.

Supplier Personnel will make every effort to provide skills enhancement at a satisfactory rate and report any issues that may impede the progress of training and mentoring.

Supplier Personnel resources shall provide input to Contract Executive to develop training and mentoring plan to include specific skill sets, tasks, and training methodologies.

Supplier Personnel will be responsible to execute the training and mentoring plan(s) with designated Client employees and shall provide input to refine and further develop training and mentoring plans as training progresses.

Supplier Personnel shall meet and discuss progress of training to Client on a monthly basis.

Client Contract Executive will be responsible to document a training plan on the "Mentoring & Skill Enhancement Planner" and to monitor progress of training and mentoring with the Client employee(s). The Mentoring & Skill Enhancement Tracker and Planner are provided as Attachment C to this SOW.

Resource Requirements, Skills, Knowledge and Abilities:

Supplier shall ensure that all resources assigned to the project have the minimum skills requirement to render the services in a competent and efficient manner.

Technical Knowledge and Skills:

7+ years related system engineering/Infrastructure and customer support experience.

Extensive experience related to security in Microsoft Server 2016 and 2019.

5+ years' experience in enterprise corporate infrastructure design, implementation and troubleshooting,

5+ years with both Microsoft Server 2016 and 2019.

2+ years with Microsoft Server 2022.

5+ years' experience with VMWare 5.x and 6.x

5+ years' experience with Active Directory

5+ years supporting Datacenter co-located equipment.

5+ years supporting SCOM.

Extensive experience in script design and process automation in infrastructure environments.

Extensive experience in infrastructure support.

Experience with knowledge of Windows, Linux and Unix Operating systems

Basic knowledge of Microsoft Active Directory, networking and security concepts

Strong troubleshooting skills and ability to apply them during business impacting incidents.

Capable of mentor others and lead by example.

Project Management, Problem Solving, People Management.

Ability to work on complex problems where analysis of situations or data requires in-depth evaluation of various factors

Extensive knowledge and experience in addressing and remediating Windows server and VMware vulnerabilities.

Extensive knowledge and experience in Server Hardening methodologies

Extensive knowledge of the use of SCCM to deploy and install Microsoft Security updates

Professional Skills:

Good organizational skills and the ability to track and prioritize several tasks

Excellent problem solving skills, along with the ability to work independently, as well as part of a cross-functional team

Ability to work on complex problems where analysis of situations or data requires in-depth evaluation of various factors

Desired Qualifications and Certifications:

Bachelor's degree in a technical field (e.g. Computer Science, IT, or similar disciplines).

Microsoft Server Security Certification

Education: Bachelors Degree

Additional client information:

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