Systems Engineer
2 weeks ago
- Support services for
- Microsoft related technologies: Windows Server 2016,2019, Exchange, SQL
- Microsoft 365 Administration portal experience
- Virtualization technologies: VMware and Hyper-V
- Azure and AWS knowledge and implementation experience
- Firewalls and remote access: SonicWall, Net Extender o
- 2FA experience: Duo, Google, Microsoft
- Networking: Unifi, HP, Cisco-Experienced in VLANs, DHCP, DNS and general Network Topology
- Administration and maintenance of the remote monitoring and management system (RMM): update agent scripts, respond to alerts, monitor dashboard, and periodic system review
- Develop and document maintenance routines for all computer systems
- Support of WAN and LAN connectivity, routers, firewalls, and security
- Document all work performed as tickets and time entries in our ConnectWise Manage PSA
- Field Service Support- Troubleshooting and ongoing hardware support (reliable transportation is required)
- Refresh Projects- Participate in projects where current hardware is replaced to include but not limited to:
- 7+ years’ experience with Servers, virtualization technology
- Server and Network experience
- Professional IT Certifications, such as: Microsoft MCITP, MCSA, or MCSE
- Ability to speak with C-Level Management and assist in the creation of business technology roadmaps
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- MSP experience
- Accept escalations from the helpdesk
- Escalate service or project issues that cannot be completed within agreed service levels
- Business awareness: and understanding of product management cycles
- Document internal processes and procedures related to duties and responsibilities
- Responsible for entering time and expenses as they occur
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Senior Design Systems Engineer
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Fire System Sales Representative
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Mechanical Project Engineer
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Mechanical Project Engineer
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Senior Software Engineer
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Sr. Linux System Administrator
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