CarCare Client Advisor

2 weeks ago

Rockville, United States Ourisman Auto Group - Maryland Full time

CarCare To Go

Client Advisor

CarCare Overview

CarCare is bringing auto sales and service into the digital age and could use your help.  Buying and taking care of your car has been done pretty much the same way for over a 100 years. It’s time for a change. To do this, we are building real world service centers and digital experiences that make taking care of your car convenient and delightful.

We are looking for creative, passionate, roll-up-your-sleeves, entrepreneurial people to join the founding team. 

This is a unique chance to be part of a business that is transforming what is arguably the last trillion-dollar plus industry that hasn’t yet truly entered the digital age. You get the freedom and speed of working with a start-up combined with the stability and resources that comes from being part of an established public company -- Graham Holdings -- with a strong balance sheet. CarCare To Go is a joint venture between Graham Holdings and Ourisman Automotive.

Smarts, scrappiness, perseverance, and a desire to move mountains to build a new business are key to success. Getting in on the ground floor means that there will be lots of opportunities to chart your own growth path.

The Role

Client Advisors are the quarterback for the client during their appointment. They ensure that each and every client is surprised and delighted by their experience.  Advisors work closely with technicians and parts to provide clients with the information they need to make the best decision for their vehicle. You’ll need to be comfortable working with multiple software platforms, juggling multiple clients at the same time, and communicating effectively via text, email, and phone. 

Getting in on the ground floor at CarCare To Go, means you’ll have the chance to have an outsized impact as we focus on continuous improvement and develop the best ways to work with clients.

This is a unique opportunity to have a real impact in a new business, learn a ton, and work in a dynamic environment. 

We’re looking for someone with a passion for delivering extraordinary customer experiences. While service center experience is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly.  

We’re looking for someone who is excited to transform an industry and deliver a whole new kind of experience to our clients.   



 

Responsibilities

  • Manage clients who come in for service appointments

  • Triage new customer inquiries proactively

  • Coordinate with vehicle technicians to ensure seamless client experience from start to finish

  • Manage appointments including scheduling, communication, and payments

  • Leverage service and valet software to keep meticulous records of all client interactions and service

  • Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter

Experience

  • 3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail) 

  • Demonstrated history of proactive problem solving

  • Experience and comfort using customer-relationship management software

  • Ability to juggle a lot of tasks at once effectively with a high attention to detail

  • Track record of identifying and implementing improvements in customer experience 

  • Track record of going above and beyond to make clients happy

Benefits

Why you’d love this job

  • You get great joy in delivering fantastic experiences to clients

  • You want to be part of building something new 

  • You are comfortable with a lot of independence

  • You like a fast-paced environment

  • You love the freedom, energy, and creativity of a start-up 

  • You want to work with a team that values hard work while respecting need for personal time


 

Why this job may not be right for you

  • You like working within established systems and processes 

  • You want to be closely managed

  • You aren’t comfortable with rapid change

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