Senior Client Service Specialist

1 month ago

Rockville, United States MAI Wealth Management, Inc. Full time
Job DescriptionJob Description

GENERAL JOB DESCRIPTION

Active member of the Wealth Management Group. Responsible for client account related service, new business matters, account set-up and overall client service requests. Coach, train, and mentor new Client Service team members on various client requests and decisions for MAI Wealth Management clients.

MAJOR DUTIES AND RESPONSIBILITIES

  • Responsible for training, coaching, and reviewing new Client Service Specialist work
  • Mentors less experienced team members in all aspects of Client Service work
  • Offers performance-based feedback on Client Service Specialist work
  • Responsible for all service-related matters to meet the needs and requests of Wealth Management clients
  • Responsible for new business processing of client accounts, on-boarding responsibilities associated with new accounts, and ongoing maintenance of the accounts
  • Structures and verifies the various money movements among client accounts
  • Prepares MAI annual retainer, initial financial plan fee agreements, Investment Advisory Agreements, Investment Policy Statements, Private Asset and Outside 401k documents
  • Partners with the Wealth Advisors to ensure complex billing specifications are set up for client accounts
  • Gathers, reviews, and submits portfolio tax information to clients and accountants
  • Responsible for client performance reporting – including reconciling statements to reports, updating manual reporting entries, making sure any new accounts are captured
  • Maintains client accounts – including opening and closing client accounts, preparing transfer forms, address changes, maintaining master account list; often interacts directly with the client based on complexity of account structure
  • Utilize deep level of knowledge to resolve service-related matters for client accounts
  • Assists senior level team with trading client accounts via the Moxy trading platform, as needed
  • Prepares and processes client wire transfers
  • Generates client correspondence to assist with account set up, client needs or queries
  • Processes and submits quarterly and ad-hoc reporting to client via their preferred method (mail or email)
  • Ensures all client files and documentation adhere to MAI standards and can remediate any documents that require updating.
  • Maintains and updates CRM lists for various mailings and contact pieces (MAInsights, other general alerts, etc.)
  • Works with Operations to set up client accounts or make needed changes to keep accounts in good order
  • Leads projects, as needed


EXPERIENCE/CREDENTIALS

  • Bachelor’s degree and/or equivalent experience
  • Client service experience in financial industry, such as brokerage and/or banking (7+ yrs.)
  • Demonstrated ability to work with HNW individuals with complex account structures.
  • Demonstrated ability to on-board and train new Client Service team members
  • High level of proficiency with Microsoft Office suite, including Excel, Outlook, Word, Adobe, PowerPoint
  • Strong financial analytical skills and knowledge of account structures and investments
  • CRM experience

COMPETENCIES

  • Thrives in a fast-paced and dynamic team-based environment
  • Passionate about service for clients
  • Maintains absolute confidentiality of all client information and safeguards client and company data; maintains high ethical standard in all practices
  • Develops best practices and implements across other Client Service Specialists
  • Independently makes decisions, overcomes hurdles, solves problems, and implements
  • Ability to lead others in making decisions and implementing them
  • Ability to expedite and prioritize requests from clients and team members for best execution
  • Strong organizational skills; ability to analyze, interpret data/instructions, and knows to ask questions
  • Organized, detail-oriented, and able to multitask and meet deadlines
  • Strong industry business acumen and can demonstrate effectively working with clients
  • Tax, Banking, and Investment knowledge, including account structures
  • Motivated to learn about all areas of the division and firm as part of a growing and fast paced team
  • Experience working on interdepartmental teams
  • Professional demeanor, superb work ethic, high level of personal ethics and integrity


FEATURED BENEFITS:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Health Savings Account
  • Paid Maternity Leave
  • Paid Parental Leave
  • Tuition Reimbursement

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