Help Desk

4 weeks ago


Madison, United States Novalink Solutions Full time
Job Description
Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this

position provides guidance and performs research for the management and administration of

the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide

responsibility includes the design and delivery of Microsoft solutions to meet business

objectives, tenant technical requirements to create effective knowledge sharing, collaboration,

and workflow solutions.

Responsibilities:
• Serving at the first point of contact for customers seeking technical assistance over the

phone, email and through our ticketing system.
• Performing remote troubleshooting through diagnostic techniques and pertinent

questions.
• Manage tickets assigned in a timely manner.
• Determine the best solution based on the issue and details provided by the customer.
• Develop/modifying Knowledge Base documentation.
• PC deployments, installation of software and assist customers with new devices.
• Record events and problems and through resolution logs.

Requirements and Skills:
• 2-5 years experience working in a help desk environment.
• Proven experience with Microsoft Office, Teams and InTune services.
• In-depth knowledge of computer systems and mobile devices.
• Proven experience as a help desk technician.
• Ability to diagnose and resolve basic technical issues.
• Proficient with iOS and Android devices.
• Detail oriented and maintain confidentiality.
• Ability to work with minimal supervision.
• Customer-oriented and patient.
  • Help Desk

    2 weeks ago


    Madison, United States Information Resource Group, Inc. Full time

    Role: Help Desk Location: Madison, WI. This position provides guidance and performs research for the management and administration of the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements...

  • Help Desk

    2 weeks ago


    Madison, United States Information Resource group, Inc. Full time

    Job DescriptionJob DescriptionRole: Help Desk Location: Madison, WI.This position provides guidance and performs research for the management and administration of the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives,...

  • Help Desk

    4 weeks ago


    Madison, United States Novalink Solutions LLC Full time

    Job DescriptionJob DescriptionUnder the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration ofthe Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wideresponsibility includes the design and delivery of...

  • Help Desk II

    3 days ago


    Madison, United States Codeworks L.L.C Full time

    Job DescriptionJob DescriptionTop Skill and Years' Experience: Diagnosing and resolving Windows 11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years' experience.Researching questions, advising users and following standard help desk procedures.Nice to Have: Software Ticketing system (Service Now/Cherwell), Scripting, and...

  • Help Desk Support

    2 weeks ago


    Madison, United States MARS IT Full time

    Note: Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly. Onboarding will be on-site first 2-3 weeks. Job Description:Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the...

  • Help Desk Support

    1 month ago


    Madison, United States Shoolin INC Full time

    **Role: Help Desk Support** **Location: Madison, WI (50% onsite)** **Duration: Contract** **Only W2** **Top Skills & 2-3 Years of Experience**: - Windows 11 - Microsoft O365 - Intune - Apple and Android mobile phone support **Nice to Have**: - Cherwell - Scripting and automation - Microsoft Teams/Intune. **Job Type**: Contract Pay: $20.00 - $25.00...

  • Help Desk III

    3 weeks ago


    Madison, United States Codeworks L.L.C Full time

    Job DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For:We are seeking a Help Desk III for a short-term assignment in Madison, Wisconsin. The ideal candidate will have at least 6 years of professional Help Desk...


  • Madison, United States Talent Groups Full time

    2+ Years of Experience in Help Desk Support. - Install, configure, and maintain Windows 11 operating systems on desktops and laptops. - Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone. **Job Type**: Contract Pay: Up to $27.00 per hour Expected hours:...

  • help desk ii

    3 days ago


    Madison, United States Randstad Full time

    help desk ii. madison , wisconsin posted 10 days ago job details summary $19 - $24 per hour contract high school category computer and mathematical occupations reference1052627 job details job summary: Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs...

  • help desk ii

    2 days ago


    Madison, United States Randstad Full time

    help desk ii. madison , wisconsin posted may 17, 2024 job details summary $19 - $24 per hour contract high school category computer and mathematical occupations reference1052627 job details job summary: Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs...


  • Madison, United States Catholic Charities of Madison Full time

    The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.Catholic Charities of Madison, has an immediate opening for a skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician you will be responsible for...


  • Madison, United States RIT Solutions, Inc. Full time

    Help Desk Support technician. Client is looking for one (1) Help Desk Support technician. Candidates will be required to be onsite 50% of the time. Rotating week on-site, week remote. On boarding will be on-site 2-3 weeks depending on experience. Please only send me candidates within a 1 hour driving distance to Madison, WI or candidates that are willing to...

  • Help Desk II

    4 days ago


    Madison, Wisconsin, United States Randstad USA Full time

    job summary: Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions...

  • Help Desk II

    4 days ago


    Madison, Wisconsin, United States Randstad USA Full time

    job summary: Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions...

  • Help Desk Support

    4 weeks ago


    Madison, United States Staffing Folks, LLC Full time

    Job DescriptionJob DescriptionProject Description: Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues..Job Knowledge, Skills & AbilitiesAbility to work with diverse customers in a calm, respectful manner to address potentially difficulty situations.Ability to...


  • Madison, United States RightLogic Technologies Inc Full time

    Help Desk Support III Madison WI(Hybrid)ContractTop Skills & Years of Experience: (minimum 2-3 years)Windows 11Microsoft O365InTuneApple and Android mobile phone supportNice to Have:CherwellScripting and automationMicrosoft Teams/inTune.


  • Madison, United States RightLogic Technologies Inc Full time

    Help Desk Support III Madison WI(Hybrid)ContractTop Skills & Years of Experience: (minimum 2-3 years)Windows 11Microsoft O365InTuneApple and Android mobile phone supportNice to Have:CherwellScripting and automationMicrosoft Teams/inTune.


  • Madison, United States RightLogic Technologies Inc Full time

    Help Desk Support III Madison WI(Hybrid)ContractTop Skills & Years of Experience: (minimum 2-3 years)Windows 11Microsoft O365InTuneApple and Android mobile phone supportNice to Have:CherwellScripting and automationMicrosoft Teams/inTune.

  • IT Help Desk

    2 weeks ago


    Madison, United States Chandra Technologies, Inc. Full time

    Job Description: ***Corp to Corp Resumes are accepted.Location Requirement:MUST BE A WI RESIDENT OR WILLING TO RELOCATE. Local candidates or willing to relocate at candidate's expense. WI residents preferred. MUST BE A WI RESIDENT. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly. Under the general...

  • Help Desk-III

    2 weeks ago


    Madison, United States Serigor Inc Full time

    Job Title: Help Desk-III (Hybrid) Location: Madison, WI Duration: 1+ Months Job Description: Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.   Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and...