IT Desk Side Support Staff- LNG

3 weeks ago

Reston, United States GSE Solutions Full time

GSE Workforce Solutions is working with a client to hire an IT Desk Side Support Staff professional for a 12-month contract in Reston, VA, starting in June 2024.

  • 100% On-site
  • Pay Rate Range: $38-49 p/h, DOE.
  • Work hours M-F 8A-5PM
  • Benefits: Dental, Vision, Medical, 401K.

Basic Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or related field OR 7 years of related IT experience (in place of degree).
• 1+ years of experience providing end-user IT support with a proven ability to set up and support hardware, peripheral devices, software, video conferencing, and operating systems.
• 1+ years of experience with incident and request management systems like ServiceNow.
• 1+ years of experience supporting executives and VIPs.

Summary:
This position will be based at the Reston office for training until they are moved to the DC office in 2024 (prepping the new office and continuing to support the old DC office). After the move to the DC office to support - there will still be some travel for support in the Reston office location when required.

The Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software, operating system, video conferencing, network troubleshooting, and printing infrastructure to support internal customers.

Job Responsibilities:
• Responsible for servicing incidents and request tasks for deployed infrastructure services to end-users including moves, adds, and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end-user computing devices (PCs as well as mobile devices)
• Follows the established technology standards, policies, and support processes.
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,
• Supports Local Area Network and Wireless Network, etc.
• Supports end-user requirements associated with Active Directory, DHCP, DNS, print, and file services (including Follow Me Print).
• Manages and maintains local assets and configuration items in ServiceNow.
• Perform moves, adds, and changes.
• Participate in special projects, as assigned.
• Travel to offices/ job sites for short-term project support
• Provides proactive and timely support to executives and VIPs.

Additional Information:
• Experience with identification, evaluation, prioritization of, and resolution of, hardware and software incidents and requests.
• Communicate effectively with Customers, and other departments within the organization and function within a local and distributed team environment.
• Work within a local team environment, as well as the extended Corporate IS&T staff
• Understanding of basic networking technologies and principles.
• Must be able to work in a demanding environment, managing multiple priorities.
• Ability to identify, plan, install, and support off-site meetings and conferences, as needed.
• Ability to lift 50 lbs.
• A+ certification preferred

#LI-Onsite

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