Cloud Support Engineer with Security Clearance
2 weeks ago
• Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
• Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
• Review system logs to identify and mitigate system issues
• Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
• Update knowledge base troubleshooting guides and lessons learned as required
• Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
• Document system issues resulting in system outages and coordinate change though change management process
• Support collaboration across operations, development teams and external partners
• Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues
• Monitor solution performance according to client specification and SLAs, escalate as needed Minimum Qualifications
• BS in Computer Science or other technical discipline is preferred.
• 2 - 4 years performing system administrator support
Clearance Requirement
• TS/SCI w/ FSP Job Specific Skills
• Windows Desktop Operating Systems • Microsoft Azure Cloud Services
• IT Infrastructure Operations
• Service Desk Other Job Specific Skills
• Experience with system administration support tools such as Windows/Linux
• Experience supporting a 24x7 cloud based environment
• Excellent interpersonal skills
• Strong oral and written communication skills
• Experience in supporting Cloud based environment and tools such as Azure/AWS
• Experience analyzing, troubleshooting, and providing solutions for technical issues
• Ability to collaborate with team members
• Strong organizational and multi-tasking skills
• Excellence in technical communications with both technical and non-technical peers
• Able to maintain professionalism under pressure
• Strong customer focus
• Exceptional problem-solving, analytical, and customer service skills
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