Customer Service Associate/Office Clerk

3 weeks ago


Honolulu, United States Sun Noodle Full time

*JOB SUMMARY The Customer Service Associate will assist customers with inquiries related to all Sun Noodle products and services. The Customer Service Associate maintains good company and product knowledge to provide proficient service. The Customer Service Associate will also facilitate the flow and efficiency of the administrative department and other assigned departments by performing various clerical and administrative tasks. Daily responsibilities include, but are not limited to: * PRIMARY RESPONSIBILITIES Greets and directs customers and visitors by phone, in person, and through electronic media Answers and transfers phone calls; screening when necessary Listening to customers' concerns and handling complaints and returns Files documents and maintains filing systems as assigned. Retrieves information as requested from records, emails, minutes, and other related documents; prepares written data summaries when needed Responds to and resolves administrative inquiries and questions Process invoices/bills for payment timely Calculate charges and process payments Answers and routes telephone calls; convey information both orally and in writing Proofread checks, invoices and other materials and make necessary corrections before submissions Learn and follow standard office procedures; learn appropriate filing formats Work cooperatively and effectively with customers and vendors *QUALIFICATIONS, KNOWLEDGE and SKILL REQUIREMENTS High school diploma or equivalent One year of clerical and accounting experience required Two years of high-volume customer service or call center experience required Excellent verbal and written communication skills Proficient in MS Office Suite Excellent Should have a remarkable ability to prioritize, multi-task, and anticipate rather than react Able to resolve administrative problems in a professional manner Must be self-managing, punctual, reliable, and well organized Proven clear thinker, levelheaded, solution-oriented Patient, empathetic, and highly professional Able to work in a progressive office environment and the ability to adapt and change is a must Must be sensitive in the handling of confidential matters, including privileged communications and records * PREFERRED QUALIFICATIONS Bilingual: Chinese, Japanese, Korean or Tagalog Prior dispatching experience preferred


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