Staff Services Analyst

4 weeks ago


Elk Grove, United States California Civil Rights Department Full time

A Staff Services Analyst (SSA) in the Appeals & Quality Assurance Unit (AQAU) serves as a non-supervisory technical analyst. Under the general direction of the AQAU’s Staff Services Manager I (SSM I), the incumbent efficiently handles and decides non-complex appeals, monitors the appeal inbox, processes the intakes of appeals and other incoming correspondence, and handles customer service complaints. The incumbent also assists or undertakes special projects of the Executive Programs Division.

If you’re new to the state hiring process, be sure to consult on-line resources on the process.Overview of the State Hiring Process (ca.gov)


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