Aviation Customer Support II

3 weeks ago

Anchorage, United States Nes Fircroft Full time

Aviation Operations Support Overview

The company operates three De Havilland Dash 8 Q400 aircraft to transport of workers from Anchorage to oil and gas production facilities located on the North Slope of Alaska. The company currently operates 15 weekly roundtrip flights to the North Slope (Monday through Friday), with occasional additional support flights on the weekends. The company also operates a CASA 212 and De Havilland Twin Otter based in Alpine to provide North Slope inter-field transportation of personnel and freight. The Aviation Operations Support group coordinates aviation activities to meet the business needs. The group interfaces with flight operations, ticket counters, outstations, ground operations, fueling contractors, field superintendents, airports, and others to coordinate the safe, compliant, reliable, and efficient operation of company aviation assets.

The Aviation Operations Support group also administrates the iLogistics passenger reservation system. Although the group does use the system to make reservations for a small group of passengers, the group's main function is to interface with travel planners, maintain the integrity of the system, and test system updates before implementation.

Your responsibilities may include:

â Utilize iLogistics reservation management system for flight scheduling and reservation

coordination activities to ensure accurate input of data supporting accurate passenger manifests

and accurate operations reporting.

â Administrate iLogistics travel reservations software to support company travel planners located at

North Slope oil and gas production facilities and the office complex in downtown Anchorage.

â Coordinate company aircraft and flight crews to maintain flights to the North Slope.

â Coordinate and communicate operations with company operations personnel and appropriate

customers.

â Monitor the movement of company aircraft using tracking software. Initiate and support

emergency response protocols when required.

â Transmit weather and runway condition and other operations information to pilots via ground-toair radio communications.

â Actively participate and support irregular operations (weather delays, aircraft mechanical issues,

flight crew scheduling). Coordinate and communicate with flight crews, cabin crews, ticket

counter, production fields, operations support, etc.

â Coordinate and disseminate daily operations information to applicable personnel.

â Coordinate with flight crew during pre-flight briefings; provide passenger manifest, current

operations information, coordinate aircraft weight/balance and fuel loading.

â Maintain records of passenger manifests, trip data and verify commercial billings to ensure

accurate reporting.

â Other duties as assigned.

â Be available to work various shifts. Most work shifts will be between Monday and Friday, with

occasional, but rare requirements to work on weekends, depending on operational needs.

â Work unscheduled overtime and holidays, to support irregular operations and support the AOS

team, as required.

Qualifications:

Basic/Required:

â 3+ years of experience in an administrative or customer service-related role

â Ability to work in a fast-paced, changing environment with minimum supervision.

â Basic proficiency with MS Office and software applications.

Preferred:

â Holder of FAA Aircraft Dispatch License or 3+ years of flight following experience with an FAAregulated aircraft operator.

â 3+ years of experience in aviation operations, preferably with similar duties as responsibilities

posted in this description.

â Previous experience using a passenger reservations system, preferably iLogistics.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

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