Aviation Customer Support II

2 weeks ago

Anchorage, United States Udelhoven Companies Full time

Aviation Customer Support II

Contract Anchorage , Alaska Contract Jun 29, 2021 **Aviation Customer Support II**

The Client operates a fleet of 66-passenger Q400 aircraft to transport field workers to remote work locations on the North Slope of Alaska. The company also operates a Twin Otter and CASA to fly workers and supplies between North Slope fields. The team is currently seeking a contingent Aviation Support Specialist to support our flight and passenger operations.

Key Accountabilities:

Performs a variety of duties at an airport, involving customer contact and operational service while delivering a high quality product.

Answers inquiries regarding airplane or bus schedules.

Assists passengers with check-in procedures and directs passenger to designated concourse for loading.

Boards and closes out flights in a safe and timely manner.

Ensures Federal Aviation Administration, Company, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones.

Applies basic skills and procedures appropriate for the position within the assigned functional area.

Responsibilities may include:

Coordinate with travel planners to meet the travel needs of workers supporting North Slope oil and gas operations. Utilize iLogistics passenger reservation system to support passenger travel needs.

Manage phone activity and provide exceptional customer service

Coordinate and disseminate flight information to flight crews, ticket counter, ground support crews, aircraft maintenance coordinators and North Slope personnel.

Conduct flight following of company aircraft. Provide weather and runway condition reports to pilots.

Coordinate and disseminate operations information to flight crews, ticket counter, ground support crews, aircraft maintenance coordinators and North Slope personnel.

Adapt to dynamic operating situations due to weather or mechanical issues.

Advise the operations and maintenance departments for off-schedule or irregular operations such as aircraft diverts or aircraft maintenance delays.

Prepare operations reports

Other duties as requested or necessary.

Work Schedule:

The work schedule can be varying. There are 3 shifts and the contingent worker may be asked to be available for any of those shifts. Earliest time begins at/around 5:00am (or when the first flight leaves) and the latest time is typically at/around 8:00pm (or when the last flight arrives). The normal work schedule is Monday through Friday with occasional, but rare, work on weekends. Some overtime will be required, and this role will work during holidays.

Typical Shifts could be:

5:00am-2:00pm

7:00am-4:00pm

10:00am-7:00pm

11:00am-8:00pm

Required Skills and Experience:

Intermediate level, typically 3-5 years of experience.

Moving towards full competency.

Requires a broader, general understanding of discipline.

Identifies problems and develops potential solutions.

Makes decisions within well-defined parameters.

Legally authorized to work in the United States

3+ years of experience in an administrative, customer service or clerical role

Proficient in Microsoft Office: Word, Excel, and Outlook

Must be willing to work weekends, overtime and holidays.

Preferred:

Experience with iLogistics or SABRE reservations system.

Background with aircraft flight following or possession of an FAA Dispatch license.

Previous experience working/living on the North Slope and knowledge of North Slope terminology.

Attention to detail.

Ability to work within a diverse cultural environment.

Strong verbal and written communication skills.

Ability to manage time and prioritize duties working effectively in a team environment.

Ability to read and understand standard operating procedures and apply them to an operational environment.

High level of integrity and the ability to maintain confidentiality.

Ability to type a minimum of 50 WPM.

Ability to work in a fast-paced high visibility, constantly changing environment with minimum supervision.

Strong organizational skills.

Takes ownership of actions and follows through on commitments.

Demonstrates a strong commitment to deliver results while maintaining a safe environment.

Actively seeks out diverse people and organizations to collectively achieve business goals.

Manages tasks to effectively and efficiently complete work responsibilities of self and others.

**Location: Anchorage, AK**

**Duration: 12 months**

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