Customer Service

4 weeks ago


Lexington, United States Arete Connections Full time

Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service & Marketing Assistant. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.

In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.

Key Responsibilities of a Customer Service & Marketing Assistant:

  • Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
  • Maintain a deep understanding of our client's products or services to provide accurate information to customers
  • Adhere to company policies, procedures, and ethical standards
  • Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
  • Maintain detailed records of customer interactions through company’s key performance indicators provided in training

Skills and Qualities We Seek in a Customer Service & Marketing Assistant:

  • Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
  • Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
  • Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.

Requirements of a Customer Service & Marketing Assistant:

  • High school diploma or equivalent
  • Previous customer service or related experience preferred, but not required
  • Proven interpersonal skills 
  • Ability to remain patient and composed, even in challenging customer situations
  • Flexibility to adapt to changing customer needs and departmental requirements.
  • Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Adherence to company policies, industry regulations, and ethical standards.
  • A track record of punctuality and reliability in meeting work schedules.
  •  Ability to meet or exceed company’s performance metrics



 

#LI-Onsite



  • Lexington, United States Habegger Full time

    Customer Service Representative **Customer Service Representative** Lexington, KY **description** The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in...


  • Lexington, United States Habegger Full time

    Customer Service Representative **Customer Service Representative** Lexington, KY **description** The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in...


  • Lexington, United States Neogen Full time

    Include: Answer customer telephone calls, including: Placing orders, answering order inquiries, billing inquiries, product inquiries, complaints and requests for credits. Track shipments for customers as needed. ISSS will confirm pricing discrepancie Customer Service Representative, Customer Service, Service Manager, Representative, Manufacturing, Retail


  • Lexington, United States Value City Furniture Full time

    ** Customer Service Associate** *Share by Email* Location: VCF LEXINGTON #52 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The...


  • Lexington, United States Value City Furniture Full time

    ** Customer Service Associate** *Share by Email* Location: VCF LEXINGTON #52 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The...

  • Customer Service

    1 week ago


    Lexington, United States Jackson Hewitt Part time

    We are Jackson Hewitt, Working Hard for the Hardest Working. In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their...

  • Customer Service

    1 week ago


    Lexington, Kentucky, United States Jackson Hewitt Full time

    We are Jackson Hewitt, Working Hard for the Hardest Working. In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their...

  • Customer Service Rep

    3 weeks ago


    Lexington, United States Hertz Full time

    Are you a patient person who enjoys helping and communicating with the public? Do you prefer a professional workplace where the focus is on details and getting things "right"? You are concerned with accuracy and like to have the necessary training to become an expert. Is this you? Then we need you as a Customer Service Representative for HERTZ - A leader in...


  • Lexington, United States Solar Energy Solutions Full time

    Job DescriptionJob DescriptionAs a Customer Service Representative at Solar Energy Solutions, you will play a key role in ensuring customer satisfaction and building strong relationships with our clients. We are looking for a friendly and reliable individual who is passionate about providing exceptional customer service.Responsibilities:Answering customer...


  • Lexington, United States Solar Energy Solutions Full time

    Job DescriptionJob DescriptionAs a Customer Service Representative at Solar Energy Solutions, you will play a key role in ensuring customer satisfaction and building strong relationships with our clients. We are looking for a friendly and reliable individual who is passionate about providing exceptional customer service.Responsibilities:Answering customer...


  • Lexington, United States Hertz Full time

    Job Description Are you a patient person who enjoys helping and communicating with the public? Do you prefer a professional workplace where the focus is on details and getting things "right"? You are concerned with accuracy and like to have the necessary training to become an expert. Is this you? Then we need you as a Customer Service Representative for...


  • Lexington, Kentucky, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...


  • Lexington, United States MAU Workforce Solutions Full time

    Start your new career as a Customer Service Representative at our client's shipping team in Lexington, SC. As a Customer Service Representative, you will manage essential data input tasks, ensure data accuracy, maintain inventory databases, schedule shipments with external customers, and perform daily administrative tasks. This role requires a team player...


  • Lexington, United States MAU Workforce Solutions Full time

    Start your new career as a Customer Service Representative at our client's shipping team in Lexington, SC. As a Customer Service Representative, you will manage essential data input tasks, ensure data accuracy, maintain inventory databases, schedule shipments with external customers, and perform daily administrative tasks. This role requires a team player...


  • Lexington, United States Neogen Full time

    Come Be Part of a Mission that Matters! ESSENTIAL DUTIES AND RESPONSIBILITIES include: Answer customer telephone calls, including: Placing orders, answering order inquiries, billing inquiries, product inquiries, complaints and requests for credits. Track shipments for customers as needed ISSS will confirm pricing discrepancies with sales staff and Customer...


  • Lexington, United States Neogen Full time

    Come Be Part of a Mission that Matters! ESSENTIAL DUTIES AND RESPONSIBILITIES include: Answer customer telephone calls, including: Placing orders, answering order inquiries, billing inquiries, product inquiries, complaints and requests for credits. Track shipments for customers as needed ISSS will confirm pricing discrepancies with sales staff and Customer...


  • Lexington, United States Wise Staffing Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeSalary: $14 per hourWe are seeking a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling multi-phone lines and providing excellent service to our clients. This position involves answering...


  • Lexington, United States Wise Staffing Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeSalary: $14 per hourWe are seeking a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling multi-phone lines and providing excellent service to our clients. This position involves answering...


  • Lexington, United States Hansen International Full time

    Job Title: Customer Service Representative Department: Sales Reports to: The CS Supervisor on a daily basis during training period. The Director of Sales once the training period is completed. Departmental responsibility is under the Director of Sales. Basic Function: This position will start by learning customer service key skills (training duration of 6...


  • Lexington, United States Hansen International Full time

    Job Title: Customer Service Representative Department: Sales Reports to: The CS Supervisor on a daily basis during training period. The Director of Sales once the training period is completed. Departmental responsibility is under the Director of Sales. Basic Function: This position will start by learning customer service key skills (training duration of 6...