Customer Service Rep

2 weeks ago

Lexington, United States Hertz Full time

Are you a patient person who enjoys helping and communicating with the public? Do you prefer a professional workplace where the focus is on details and getting things "right"? You are concerned with accuracy and like to have the necessary training to become an expert.

Is this you? Then we need you as a Customer Service Representative for HERTZ - A leader in the Travel Industry.

As a Customer Service Representative, you will be responsible for:

  • Provide excellent customer service by efficiently handling the incoming calls from customers with inquiries about their billing and rental transactions. This includes answering questions, making adjustments, researching discrepancies, and achieving overall customer satisfaction.
  • Contribute to departmental and center effectiveness and productivity by maintaining acceptable attendance, maintaining a minimum of call handling time standard, and remaining logged into the Billing phone queue which will ensure proper and timely handling of customer complaints.
  • Uphold company policies and standards by being knowledgeable in utilizing various resources in order to research time discrepancies, rates, mileage etc. This enables the representative in resolving customer disputes at the time of the call, thus minimizing cost in further correspondence. The resources include GAR, ASAP, Carrent, Carisma, PC Excalibur, Mobius, Sales Systems, Frequent Traveler, Frost, Intranet, and Global Marketing.
  • Protect company assets and financial interests by thoroughly documenting any system that was altered in any way for each call. In doing so, the next representative will know what action was taken and if anything, further needs to be done if customer calls back.
  • Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.

Job Qualifications:

Applicants must have excellent customer service skills and excellent oral communications skills.

Must be able to type 25 wpm (test will be given).

Good decision-making skills.

Strong customer service skills.

Customer Service Representatives must be willing to work any hours between 7:00am - 7:00pm - Monday - Friday.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, speaking, hearing, writing, lifting, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

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